https://helpforum.sky.com/t5/Sky-Stream/Can-t-connect-to-sky-stream/m-p/4655305#M25379 <P>Hello <span class="lia-unicode-emoji" title=":waving_hand:">👋</span> I'm hoping someone can help.</P><P>I've moved to a new flat recently and unable to get broadband so I have an ee 4g router.</P><P>I have got sky stream but can't connect been on to there helpline for 1h30 today still couldn't solve it.</P><P>I have reset the puck, updated the puck but nothing works. Tried to connect via ethernet and it connects to router but not the Internet says retrying but nothing happens.</P><P>Is it the 4g router as I've noticed I can't connect to nord vpn when I'm at home.</P><P>On the call sky said about connecting to a mobile hotspot but I tried on my Samsung and couldn't get it to work.</P><P>Thanks in advance Pete&nbsp;</P> Thu, 30 May 2024 21:24:44 GMT Pobbz 2024-05-30T21:24:44Z https://helpforum.sky.com/t5/Sky-Stream/Can-t-connect-to-sky-stream/m-p/4655305#M25379 <P>Hello <span class="lia-unicode-emoji" title=":waving_hand:">👋</span> I'm hoping someone can help.</P><P>I've moved to a new flat recently and unable to get broadband so I have an ee 4g router.</P><P>I have got sky stream but can't connect been on to there helpline for 1h30 today still couldn't solve it.</P><P>I have reset the puck, updated the puck but nothing works. Tried to connect via ethernet and it connects to router but not the Internet says retrying but nothing happens.</P><P>Is it the 4g router as I've noticed I can't connect to nord vpn when I'm at home.</P><P>On the call sky said about connecting to a mobile hotspot but I tried on my Samsung and couldn't get it to work.</P><P>Thanks in advance Pete&nbsp;</P> Thu, 30 May 2024 21:24:44 GMT https://helpforum.sky.com/t5/Sky-Stream/Can-t-connect-to-sky-stream/m-p/4655305#M25379 Pobbz 2024-05-30T21:24:44Z https://helpforum.sky.com/t5/Sky-Stream/Can-t-connect-to-sky-stream/m-p/4655380#M25405 <P>You might find this discussion interesting...</P><P>&nbsp;</P><P><A href="https://helpforum.sky.com/t5/Sky-Q/Sky-Q-failing-to-connect-with-internet-via-4G-router/m-p/4646751" target="_blank">https://helpforum.sky.com/t5/Sky-Q/Sky-Q-failing-to-connect-with-internet-via-4G-router/m-p/4646751</A></P> Fri, 31 May 2024 06:37:24 GMT https://helpforum.sky.com/t5/Sky-Stream/Can-t-connect-to-sky-stream/m-p/4655380#M25405 Exiled-in-HH 2024-05-31T06:37:24Z