topic Re: Sky isn’t working in Sky Stream https://helpforum.sky.com/t5/Sky-Stream/Sky-isn-t-working/m-p/4654261#M25291 <P>At present the WiFi but have tried both</P> Wed, 29 May 2024 16:15:38 GMT Tcat 2024-05-29T16:15:38Z Sky isn’t working https://helpforum.sky.com/t5/Sky-Stream/Sky-isn-t-working/m-p/4654250#M25286 <P>My sky box isn't working&nbsp;</P> Wed, 29 May 2024 16:05:00 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-isn-t-working/m-p/4654250#M25286 Tcat 2024-05-29T16:05:00Z Re: Sky isn’t working https://helpforum.sky.com/t5/Sky-Stream/Sky-isn-t-working/m-p/4654251#M25287 <P>The community will need more information than that in order to provide assistance. What exactly do you mean by "not working"? What steps have you tried to fix it?</P> Wed, 29 May 2024 16:08:06 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-isn-t-working/m-p/4654251#M25287 MarkGoldsmith 2024-05-29T16:08:06Z Re: Sky isn’t working https://helpforum.sky.com/t5/Sky-Stream/Sky-isn-t-working/m-p/4654254#M25288 <P>Since we have had the sky box it has been lagging, freezing and even kept turning it self off now it won't even turn on</P> Wed, 29 May 2024 16:09:30 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-isn-t-working/m-p/4654254#M25288 Tcat 2024-05-29T16:09:30Z Re: Sky isn’t working https://helpforum.sky.com/t5/Sky-Stream/Sky-isn-t-working/m-p/4654257#M25289 <P>I have checked the internet connection, turned it off and on again and have unplugged it and plugged it back in again&nbsp;</P> Wed, 29 May 2024 16:12:26 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-isn-t-working/m-p/4654257#M25289 Tcat 2024-05-29T16:12:26Z Re: Sky isn’t working https://helpforum.sky.com/t5/Sky-Stream/Sky-isn-t-working/m-p/4654258#M25290 <P>do you have it connected to the internet via Wifi or ethernet?</P> Wed, 29 May 2024 16:13:57 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-isn-t-working/m-p/4654258#M25290 MarkGoldsmith 2024-05-29T16:13:57Z Re: Sky isn’t working https://helpforum.sky.com/t5/Sky-Stream/Sky-isn-t-working/m-p/4654261#M25291 <P>At present the WiFi but have tried both</P> Wed, 29 May 2024 16:15:38 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-isn-t-working/m-p/4654261#M25291 Tcat 2024-05-29T16:15:38Z Re: Sky isn’t working https://helpforum.sky.com/t5/Sky-Stream/Sky-isn-t-working/m-p/4654264#M25293 <P>When you tried ethernet, did you disable the Wifi in the Stream puck settings and then reboot the puck before testing?</P> Wed, 29 May 2024 16:17:21 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-isn-t-working/m-p/4654264#M25293 MarkGoldsmith 2024-05-29T16:17:21Z