topic Re: Multiple Pucks & Continue watching in Sky Stream

Multiple Pucks & Continue watching

carlg75 — Tue, 28 May 2024 14:07:21 GMT

I've had 4 pucks delivered and a shiney new Stream contract - but after 4 hours ( 2 hours of which are on to tech support) I'm ready to send all of it back

In essence the issue I'm having is down to the continue watching - if i start watching something in the lounge then stop, when i go to the puck in the office the progress is not show so you have to start from the beginning again (it doesn't even know which episode you're up to).

also if that original puck is powered off that also loses progress, and when it restarts there's no indication of which episode or how far through one.

this can't be right can it? tech support have told me that this is "normal" experience.

i've checked the "Sky Glass Product Analytics, Personal Recommendations & Profiling" and that's enabled - and playlists are syncing normally (without progress obviously!)

Re: Multiple Pucks & Continue watching

carlg75 — Tue, 28 May 2024 14:13:47 GMT

just to also mention i've read of people having a "continue watching rail" - the only way i can see programmes to continue watching (one the puck i started it on) is to go into playlists (if i added the programme to a playlist) and go into the programme itself, or press left on the top rail on the homepage.
there's no dedicated rail to continue watching anywhere on home page or in playlists - which again strikes me as odd.

Re: Multiple Pucks & Continue watching

MarkGoldsmith — Tue, 28 May 2024 14:18:50 GMT

@carlg75 have you tried disabling "Sky Glass Product Analytics, Personal Recommendations & Profiling" for a couple of minutes, and then re-enabling.

I believe once its re-enabled it can take several days for the analytics to start working again, so its possible the continue watching rail may take another 48 hours to appear once you have disabled and re-enabled.

Re: Multiple Pucks & Continue watching

carlg75 — Tue, 28 May 2024 14:25:59 GMT

thanks Mark - this is what's odd; it was never disabled.

the thought did occur that maybe it would take 2 days for some reason to start working, but the sky people on the phone lines are adamant that you cannot continue watching across multiple pucks, and it is to be expected that progress is lost completely if a puck looses power... i can't get my head around that as a design feature!

Re: Multiple Pucks & Continue watching

MarkGoldsmith — Tue, 28 May 2024 14:29:15 GMT

In theory it should start working straight away and you shouldn't need to disable and re-enable it. However if something has broken in your account doing that MAY just fix it and restore the functionality to how it should work.

To be honest i'm surprised the Sky tech support didn't even suggest that as a troubleshooting step.

Re: Multiple Pucks & Continue watching

carlg75 — Tue, 28 May 2024 14:31:39 GMT

Thanks - have tried & will wait to see what happens

i note you're a sky stream user - do you have multiple pucks and can you continue watching across them or are they standalone devices too?

is there a "continue watching" rail as such?

Re: Multiple Pucks & Continue watching

MarkGoldsmith — Tue, 28 May 2024 15:09:39 GMT

I've only got the one puck, however the Continue Watching rail should certainly exist.

It should be on the Home Screen and be 2 rails below the TV Guide rail. The rail in between will always be Sky trying to recommend and upsell other things, like the latest films from Sky Cinema, or sometimes full of upgrade offers and deals like Sky Kids free for 3 months type content

Re: Multiple Pucks & Continue watching

lettice — Tue, 28 May 2024 15:44:53 GMT

@carlg75 wrote:
Thanks - have tried & will wait to see what happens

i note you're a sky stream user - do you have multiple pucks and can you continue watching across them or are they standalone devices too?

is there a "continue watching" rail as such?

Not sure whats happening here.

I use continue watching many times a day along with the 'shared' across pucks playlists.

I have two pucks and immediately on either puck, I can use continue watching on linear tv ( I cuurently have in there for linear tv, drama, sky witness, sky crime, sky sports, great action, legend (x2) ) have viewed and also listed are these apps bbc iplayer, itvx, Apple tv+, discovery +, netflix (x2)

The one app that we know does not get added to the continue watching rail at all is Disney+, as they have not allowed Sky the option so far to do this.

Re: Multiple Pucks & Continue watching

carlg75 — Tue, 28 May 2024 15:50:11 GMT

Thanks @lettice

this answers it nicely - the "tech support" team were adamant that there was no such thing as the the continue watching rail and functionality doesn't exist to sync progress across pucks, even when i highlighted how mad it would be to sync playlists but not play progress!

Re: Multiple Pucks & Continue watching

MarkGoldsmith — Tue, 28 May 2024 15:53:01 GMT

@carlg75 wrote:
Thanks @lettice

this answers it nicely - the "tech support" team were adamant that there was no such thing as the the continue watching rail and functionality doesn't exist to sync progress across pucks, even when i highlighted how mad it would be to sync playlists but not play progress!

You unfortunately aren't the first and likely won't be the last to post on this forum that a Sky Customer Services agent told you incorrect information about a Sky product or process.

Re: Multiple Pucks & Continue watching

carlg75 — Tue, 28 May 2024 15:54:30 GMT

@MarkGoldsmith - sadly it was 3 of them in total!

Re: Multiple Pucks & Continue watching

carlg75 — Tue, 28 May 2024 16:35:42 GMT

make that 4 sky specialists 😂

to be fair the 4th has said (after at first denying it does not exist again) that the continue watching bar may take 24 hours to appear, seems a bit of a shoddy IT system but fair enough - but then he rang me back specifically to tell me that viewing progress does not sync across multiple pucks (for any content), it's only the puck you originally watched it on.

i give up....

Re: Multiple Pucks & Continue watching

Astongooner — Tue, 28 May 2024 16:55:17 GMT

@lettice wrote:
@carlg75 wrote:
Thanks - have tried & will wait to see what happens

i note you're a sky stream user - do you have multiple pucks and can you continue watching across them or are they standalone devices too?

is there a "continue watching" rail as such?
Not sure whats happening here.
I use continue watching many times a day along with the 'shared' across pucks playlists.
I have two pucks and immediately on either puck, I can use continue watching on linear tv ( I cuurently have in there for linear tv, drama, sky witness, sky crime, sky sports, great action, legend (x2) ) have viewed and also listed are these apps bbc iplayer, itvx, Apple tv+, discovery +, netflix (x2)

The one app that we know does not get added to the continue watching rail at all is Disney+, as they have not allowed Sky the option so far to do this.

Hi @lettice when you say linear tv in the continue watching rail what content do you mean.

Re: Multiple Pucks & Continue watching

lettice — Tue, 28 May 2024 17:07:12 GMT

@Astongooner wrote:
@lettice wrote:
@carlg75 wrote:
Thanks - have tried & will wait to see what happens

i note you're a sky stream user - do you have multiple pucks and can you continue watching across them or are they standalone devices too?

is there a "continue watching" rail as such?
Not sure whats happening here.
I use continue watching many times a day along with the 'shared' across pucks playlists.
I have two pucks and immediately on either puck, I can use continue watching on linear tv ( I cuurently have in there for linear tv, drama, sky witness, sky crime, sky sports, great action, legend (x2) ) have viewed and also listed are these apps bbc iplayer, itvx, Apple tv+, discovery +, netflix (x2)

The one app that we know does not get added to the continue watching rail at all is Disney+, as they have not allowed Sky the option so far to do this.
Hi @lettice when you say linear tv in the continue watching rail what content do you mean.

It can be added there for a number of reasons.

Example 1 = I went to a linear tv channel, let's say 156, Legend and hit Watch from start and watched a few minutes and excited that channel, it would appear in continue watching.

Example 2 = I cloud recorded ( added to playlist) a film on linear tv channel Great TV, watched some of it, but not finished, it would still show in continue watching, until I have watched to near the end.

Example 3 = I cloud recorded a series ( classic Eastenders I do for this every day on Drama), if I click on the playlist recordings and select one I have not watched and watch only some of an episode, it will show in continue watching, until I have watched that episode to near the end.

Re: Multiple Pucks & Continue watching

Astongooner — Tue, 28 May 2024 17:20:47 GMT

@lettice wrote:
@Astongooner wrote:
@lettice wrote:
@carlg75 wrote:
Thanks - have tried & will wait to see what happens

i note you're a sky stream user - do you have multiple pucks and can you continue watching across them or are they standalone devices too?

is there a "continue watching" rail as such?
Not sure whats happening here.
I use continue watching many times a day along with the 'shared' across pucks playlists.
I have two pucks and immediately on either puck, I can use continue watching on linear tv ( I cuurently have in there for linear tv, drama, sky witness, sky crime, sky sports, great action, legend (x2) ) have viewed and also listed are these apps bbc iplayer, itvx, Apple tv+, discovery +, netflix (x2)

The one app that we know does not get added to the continue watching rail at all is Disney+, as they have not allowed Sky the option so far to do this.
Hi @lettice when you say linear tv in the continue watching rail what content do you mean.
It can be added there for a number of reasons.
Example 1 = I went to a linear tv channel, let's say 156, Legend and hit Watch from start and watched a few minutes and excited that channel, it would appear in continue watching.
Example 2 = I cloud recorded ( added to playlist) a film on linear tv channel Great TV, watched some of it, but not finished, it would still show in continue watching, until I have watched to near the end.
Example 3 = I cloud recorded a series ( classic Eastenders I do for this every day on Drama), if I click on the playlist recordings and select one I have not watched and watch only some of an episode, it will show in continue watching, until I have watched that episode to near the end.

Hi @lettice thanks for the quick reply I have experienced examples 2 & 3 but don't think I have ever had a watch from the start appear in the continue watching but only think I've used it via iPlayer app on bbc channels. Something to experiment with.

Re: Multiple Pucks & Continue watching

carlg75 — Wed, 29 May 2024 08:12:52 GMT

just by way of final update :

community is correct, sky experts wrong... turned on today and suddenly there's a continue watching bar - which is synced across all my pucks once i started watching something.

Re: Multiple Pucks & Continue watching

MarkGoldsmith — Wed, 29 May 2024 08:31:56 GMT

@carlg75 wrote:
just by way of final update :

community is correct, sky experts wrong... turned on today and suddenly there's a continue watching bar - which is synced across all my pucks once i started watching something.

Good to see you got it working

Re: Multiple Pucks & Continue watching

Kelvanator — Sun, 15 Dec 2024 08:46:17 GMT

I have this exact issue however struggling to find these setting are they on the sky TV interface?

cheers

Re: Multiple Pucks & Continue watching

MarkGoldsmith — Sun, 15 Dec 2024 10:57:18 GMT

@Kelvanator wrote:
Hi

I have this exact issue however struggling to find these setting are they on the sky TV interface?

cheers

Thats because its not a setting on the TV interface, its in the Data and Personalation section of your My Sky account https://www.sky.com/mydetails