topic Re: I had sky stream installed on the 24th last week and have have the picture on the tv drop out in Sky Stream https://helpforum.sky.com/t5/Sky-Stream/I-had-sky-stream-installed-on-the-24th-last-week-and-have-have-the-picture-on-the-tv-drop-out/m-p/4653049#M25168 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4067129">@DanielPridmore</a>&nbsp;wrote:<BR /><P>Also the sound sometimes slows down to what's showing on screen&nbsp;</P><HR /></BLOCKQUOTE><P>What speed of broadband do you have? Are you connected via WiFi or ethernet? Sky Stream relies <EM><STRONG>entirely</STRONG></EM> on your broadband being fast <EM><STRONG>and</STRONG></EM> stable in order to function with any sort of reliability.&nbsp;</P><P>To find the speed reaching the puck, open the Netflix app, navigate to the get help menu and run a network check.&nbsp;</P><P>Ideally you want to have at least 30Mbps but preferably a lot more if you have other devices using your broadband at the same time.&nbsp;</P> Tue, 28 May 2024 13:00:19 GMT Padam_Padam 2024-05-28T13:00:19Z I had sky stream installed on the 24th last week and have have the picture on the tv drop out https://helpforum.sky.com/t5/Sky-Stream/I-had-sky-stream-installed-on-the-24th-last-week-and-have-have-the-picture-on-the-tv-drop-out/m-p/4652987#M25167 <P>Also the sound sometimes slows down to what's showing on screen&nbsp;</P> Tue, 28 May 2024 11:48:52 GMT https://helpforum.sky.com/t5/Sky-Stream/I-had-sky-stream-installed-on-the-24th-last-week-and-have-have-the-picture-on-the-tv-drop-out/m-p/4652987#M25167 DanielPridmore 2024-05-28T11:48:52Z Re: I had sky stream installed on the 24th last week and have have the picture on the tv drop out https://helpforum.sky.com/t5/Sky-Stream/I-had-sky-stream-installed-on-the-24th-last-week-and-have-have-the-picture-on-the-tv-drop-out/m-p/4653049#M25168 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4067129">@DanielPridmore</a>&nbsp;wrote:<BR /><P>Also the sound sometimes slows down to what's showing on screen&nbsp;</P><HR /></BLOCKQUOTE><P>What speed of broadband do you have? Are you connected via WiFi or ethernet? Sky Stream relies <EM><STRONG>entirely</STRONG></EM> on your broadband being fast <EM><STRONG>and</STRONG></EM> stable in order to function with any sort of reliability.&nbsp;</P><P>To find the speed reaching the puck, open the Netflix app, navigate to the get help menu and run a network check.&nbsp;</P><P>Ideally you want to have at least 30Mbps but preferably a lot more if you have other devices using your broadband at the same time.&nbsp;</P> Tue, 28 May 2024 13:00:19 GMT https://helpforum.sky.com/t5/Sky-Stream/I-had-sky-stream-installed-on-the-24th-last-week-and-have-have-the-picture-on-the-tv-drop-out/m-p/4653049#M25168 Padam_Padam 2024-05-28T13:00:19Z