https://helpforum.sky.com/t5/Sky-Stream/Puck-not-responding/m-p/4652408#M25124 <P>Yes tried everything it will not move off that screen&nbsp;</P> Mon, 27 May 2024 16:37:12 GMT Ross110 2024-05-27T16:37:12Z https://helpforum.sky.com/t5/Sky-Stream/Puck-not-responding/m-p/4651651#M25059 <P>My puck is froze in you are connected</P> Sun, 26 May 2024 17:51:19 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-not-responding/m-p/4651651#M25059 Ross110 2024-05-26T17:51:19Z https://helpforum.sky.com/t5/Sky-Stream/Puck-not-responding/m-p/4651704#M25060 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4065359">@Ross110</a>&nbsp; Have you tried any steps to resolve the issue?</P> Sun, 26 May 2024 19:23:35 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-not-responding/m-p/4651704#M25060 GD1 2024-05-26T19:23:35Z https://helpforum.sky.com/t5/Sky-Stream/Puck-not-responding/m-p/4652408#M25124 <P>Yes tried everything it will not move off that screen&nbsp;</P> Mon, 27 May 2024 16:37:12 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-not-responding/m-p/4652408#M25124 Ross110 2024-05-27T16:37:12Z https://helpforum.sky.com/t5/Sky-Stream/Puck-not-responding/m-p/4652413#M25125 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4065359">@Ross110</a>&nbsp;wrote:<BR /><P>Yes tried everything it will not move off that screen&nbsp;</P><HR /></BLOCKQUOTE><P>If that includes turning it off at the wall for a few minutes then powering it back on and it still doesn't work then you'll need to ring Sky for further troubleshooting and potential replacement.&nbsp;</P> Mon, 27 May 2024 16:41:34 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-not-responding/m-p/4652413#M25125 Padam_Padam 2024-05-27T16:41:34Z