topic Re: Returns in Sky Stream

Returns

Mia48 — Mon, 27 May 2024 14:20:05 GMT

I've sent my sky equipment back but have not received confirmation and I'm worried I'll be charged a late fee is there someone I can speak to about this?

Re: Returns

Exiled-in-HH — Mon, 27 May 2024 14:35:59 GMT

You need to phone and speak to Sky CSs about your issue😉

Re: Returns

MarkGoldsmith — Mon, 27 May 2024 15:17:58 GMT

@Mia48 wrote:
I've sent my sky equipment back but have not received confirmation and I'm worried I'll be charged a late fee is there someone I can speak to about this?

@Mia48 Did you retain proof of postage when you returned the equipment? If so we can escalate this for the attention of Skys messaging team and it should be a simple process for them to check the tracking number and ensure your account it updated as required.

Re: Returns

Anonymous — Mon, 27 May 2024 15:43:49 GMT

I called them already and have sorted it out thank you anyway

Re: Returns

SKY1992bf — Mon, 27 May 2024 15:48:14 GMT

@Anonymous If you are the same person as @Mia48 and have the proof of postage still keep it very safe and indefinitely in case something happens in the future

Re: Returns

SazzaW — Tue, 26 Nov 2024 16:23:55 GMT

I have the same problem. I didn't receive proof of posting. The equipment was picked up by the post office and they supplied the postage address sticker. Who do I phone re this.
hopw you can help.