topic Re: technical in Sky Stream

technical

streaky2006 — Fri, 24 May 2024 11:07:48 GMT

we are new to sky stream , we are still in the month trial period . Everything was working fine untill this week . we can be watching anything then everything freezes and we get a technical error message please try later . we turn everything off leave it for a day and its still the same cant watch anything . is there somthing we can do to get it up and running again. would a factory re-set be any good

Re: technical

MarkGoldsmith — Fri, 24 May 2024 11:13:23 GMT

@streaky2006 wrote:
we are new to sky stream , we are still in the month trial period . Everything was working fine untill this week . we can be watching anything then everything freezes and we get a technical error message please try later . we turn everything off leave it for a day and its still the same cant watch anything . is there somthing we can do to get it up and running again. would a factory re-set be any good

Hi @streaky2006 how do you have the stream puck connected to the internet, via ethernet or Wifi?

Re: technical

streaky2006 — Fri, 24 May 2024 11:16:32 GMT

Wifi do you think it would benefit with an ethrenet cable

Re: technical

MarkGoldsmith — Fri, 24 May 2024 11:19:57 GMT

@streaky2006 wrote:
Wifi do you think it would benefit with an ethrenet cable

Its certainly worth testing with an ethernet cable as its possible its Wifi interference that causing the problem. One thing with the Sky Puck is that it needs a strong and cable network connection and will easily freeze or crash if the Wifi signal weakens of there are dropped packets.

When testing via ethernet cable, ensure you also go into the Network settings on the puck and disable the Wifi. If you don't do this is has a habitat of defaulting to Wfii even if you have the ethernet cable plugged in so you may not notice any difference. Once the Wifi is disabled i'd recommended rebooting the puck by unplugging it for a minute as i've seen occassions when settings haven't applied until a reboot.

Re: technical

streaky2006 — Fri, 24 May 2024 11:22:07 GMT

Thank you i will try this

Re: technical

Exiled-in-HH — Fri, 24 May 2024 11:28:53 GMT

It is disappointing the system is so fragile ... other devices and services do not appear to be so fragile🤔

Other services run successfully despite variations in internet connection speed😉

Re: technical

MarkGoldsmith — Fri, 24 May 2024 11:32:02 GMT

@Exiled-in-HH wrote:
It is disappointing the system is so fragile ... other devices and services do not appear to be so fragile🤔

Other services run successfully despite variations in internet connection speed😉

All other services run locally, the Sky streaming platform is architected completely differently with your local device requiring a constant connection to the sky servers to access everything.

Re: technical

Exiled-in-HH — Fri, 24 May 2024 17:08:39 GMT

Exactly ... it is so disappointing Sky have implemented such a fragile service🤔

Re: technical

MarkGoldsmith — Fri, 24 May 2024 18:49:02 GMT

@Exiled-in-HH wrote:
Exactly ... it is so disappointing Sky have implemented such a fragile service🤔

There's likely to be a reason why Sky have architected the product in this way.

Either way it's irrelevant to this thread as it's a comment that doesn't help the pro final poster at all.

If you want a discussion or debate on this I'd suggest starting a new thread of your own and allowing this thread to be purely based on trying to help @streaky2006 out.

Re: technical

Exiled-in-HH — Sat, 25 May 2024 16:43:27 GMT

It is just as relevant as any comments you made😉

It supplies perspective to the issues being experienced. .... and Sky need to address🤔

There really is no need to be so defensive over and an issue you highlighted🤫

Re: technical

Chrisee — Sun, 26 May 2024 08:01:21 GMT

@Exiled-in-HH you have a point services for exampke You Tube use an approach called rate adaptive streaming where the picture quality is dynamically reduced where the data stream cannot maintain throughput.

This was a common approach when broadband and home networks speeds were a problem. The Stream platform has been developed for the forseeable future where home broadband speeds should be more than adequate as full fibre is rolled out and home networking is improving greatly so the relatively modest bandwidth requirements for video streaming are no longer such a barrier.. Comcast have not explained their thinking on this but I assume they are aware of the issue hence the production of products such as Sky Wifi Max given they are heavily involved in broadband and networking in multiple markets.

Another approach is a larger physical buffer in the puck but that would further increases latency which for a service where live streaming of sport is major selling point is not acceptable. As far as I know most similar platforms like iPlayer, Freely. ITVX etc use the same general approach.

Re: technical

MarkGoldsmith — Sun, 26 May 2024 13:21:53 GMT

@Exiled-in-HH wrote:
It is just as relevant as any comments you made😉

It supplies perspective to the issues being experienced. .... and Sky need to address🤔

There really is no need to be so defensive over and an issue you highlighted🤫

So the difference is I was giving context and explaining to the OP why they might be seeing a issue with the Sky Streaming platform when everything works on other internet enabled devices. As providing context when giving advice to people on this forum helps justify the advice we are giving and why it might solve their issue.

Hijacking threads to post these types of comments is just un-necessary as it never actually helps the OP resolve their query or issue.

I'm not against these discussions taking place but it makes far more sense them happening in their own threads rather than hijacking other threads to post comments that doesn't actually help solve the question or issues being asked.

Re: technical

Exiled-in-HH — Mon, 27 May 2024 07:48:01 GMT

At least @streaky2006 becomes aware of the root cause @MarkGoldsmith ... which might not occur if @streaky2006 never reads your proposed separate discussion @MarkGoldsmith 🤔

Highjacking😂