topic Re: Need to book an Engineer in Sky Stream

Need to book an Engineer

Alan125 — Sat, 18 May 2024 13:59:11 GMT

I connected my new Sky Stream exactly as instructed but Al my TV screen says is "No Signal"

Re: Need to book an Engineer

Padam_Padam — Sat, 18 May 2024 14:36:39 GMT

@Alan125 wrote:
I connected my new Sky Stream exactly as instructed but Al my TV screen says is "No Signal"

That is not a Sky Stream error message as it relies on a broadband connection, not a satellite or aerial signal. Are you sure you have selected the appropriate HDMI input on your TV?

Re: Need to book an Engineer

Exiled-in-HH — Sat, 18 May 2024 14:55:55 GMT

There is no engineer booking service, all support is online or by phone to Sky CSs😉

Re: Need to book an Engineer

GD1 — Sat, 18 May 2024 18:42:49 GMT

@Alan125 As per @Padam_Padam No signal is your TV telling you the input you've selected doesn't have a source attached, have you cycled through all the HDMI inputs on your TV?

Sky would never send an egineer for this kind of problem as it is something a customer shpuld be easily able to resolve.

Also as per @Exiled-in-HH Sky Stream/Glass does not carry engineer appointments as the system is essentiually plug & play and many issues are normally user invoked.

Re: Need to book an Engineer

gilbo2 — Sun, 19 May 2024 06:04:22 GMT

Try a different HDMI lead and a known working HDMI input on your TV?