topic Re: Sky Stream issues in Sky Stream

Sky Stream issues

Val18 — Wed, 15 May 2024 12:46:10 GMT

In contract with Sky stream, asked for quote for sky Q.

Sky had to disconnect sky stream in order to give a quote and now Sky cannot switch Sky stream back on? This has now been going on for 2 weeks and they are still not able to resolve issue????

Re: Sky Stream issues

Padam_Padam — Wed, 15 May 2024 13:19:25 GMT

@Val18 wrote:
In contract with Sky stream, asked for quote for sky Q.
Sky had to disconnect sky stream in order to give a quote and now Sky cannot switch Sky stream back on? This has now been going on for 2 weeks and they are still not able to resolve issue????

The mind boggles as to why exactly Sky had to cancel your Stream service just to give you a quote for Q?! That just sound ridiculous.

If you are not happy you can lodge a formal complaint. Sky are usually pretty good at then getting back in touch with you to help resolve the situation.

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Sky Stream issues

david2658 — Thu, 16 May 2024 06:23:05 GMT

Hello,

It sounds frustrating that sky disconnected your Sky stream in order to provide a quote for sky Q and now they are having difficulty reconnecting sky stream. It's concerning this issue has persisted for two weeks without resolution.

Re: Sky Stream issues

Exiled-in-HH — Thu, 16 May 2024 06:49:38 GMT

Have Sky suspended payments or will refund any payments taken?