topic Sky broadband and puck. Trying to set it up in Sky Stream

Sky broadband and puck. Trying to set it up

shellrae1982 — Fri, 10 May 2024 15:08:10 GMT

I'm having problems setting up my sky broadband and puck. It's not working on my tv

Re: Sky broadband and puck. Trying to set it up

Chrisee — Fri, 10 May 2024 15:20:19 GMT

@shellrae1982 assuming your Sky Broadband is working and connected follow the onscreen instructions for Sky Broadband which starts the puck searching using wps. While the puck is searching go to the Sky hub and press and hold the WPS button - which on newer hubs is on the right edge in the groove - until the led starts flashing if the puck is in range within a few seconds the two should link.

Re: Sky broadband and puck. Trying to set it up

mikealanr — Fri, 10 May 2024 15:22:31 GMT

Hi @shellrae1982

We are fellow subscribers on the forum. You will need to provide more information on what your issue is. The puck won't work untill your broadband and WiFi is up and running. Please describe your issue with as much detail as possible.

Alternatively you can contact Sky by calling 150 from your Sky landline or Sky mobile.

MikeAlanR

Re: Sky broadband and puck. Trying to set it up

Exiled-in-HH — Sat, 11 May 2024 14:42:25 GMT

@shellrae1982 have you completed setup of your Sky BB ... do other devices work as expected?