topic Re: Sky System Issues: Unable To Recontract in Sky Stream

Sky System Issues: Unable To Recontract

sammyh98 — Wed, 08 May 2024 09:58:15 GMT

Out of contract with Sky in a few weeks and called to check prices going forward...

Looks like the original issue from a few years ago that affected Sky Q customers switching to Stream is still hanging around in Sky's backend systems. The agent was not able to reprice or action anything on my account and said it was a known issue they were working on, and had been working on for a long time!!!

Now I am to expect a call in two weeks, a few days before all my prices jump to out of contract levels, with an update.

Has anyone else had this problem as their contract came to and end, and if so, how did it get resolved?

Re: Sky System Issues: Unable To Recontract

Fothergill1 — Wed, 08 May 2024 17:19:17 GMT

@sammyh98 Unfortunately re-contracting is not something that can be handled by the Community Messaging Team or I would have escalated your post.

Hopefully the person you spoke to will call you back as promises but failing that it's another phone call to Sky 😠

Re: Sky System Issues: Unable To Recontract

sammyh98 — Wed, 08 May 2024 17:29:05 GMT

@Fothergill1 wrote:
@sammyh98 Unfortunately re-contracting is not something that can be handled by the Community Messaging Team or I would have escalated your post.

Hopefully the person you spoke to will call you back as promises but failing that it's another phone call to Sky 😠

Thank you.

Got chatting to the Priority team today and it appears it is a database issue that is stopping any offers being pulled into my account. Sounding suspiciously like the database issue that was affecting the account two years ago.

Expecting a call back in 7 days.

The Priority Team weren't sure what would happen when I go out of contract in a few weeks, with the issue being unresolved, and my prices all rise by £20 a month!!!

We'll cross that bridge if and when we come to it I guess....

Re: Sky System Issues: Unable To Recontract

Fothergill1 — Wed, 08 May 2024 17:43:33 GMT

@sammyh98 my experience with the Priority team has been largely positive in that they keep you informed with frequent updates. However they have been trying to resolve an issue on my MySky account where I can't view "Your Products" which means I cannot see any offers etc. This has been ongoing since 6th March with no resolution as yet.

Re: Sky System Issues: Unable To Recontract

Ed.B. — Wed, 08 May 2024 20:41:56 GMT

@sammyh98 wrote:
Out of contract with Sky in a few weeks and called to check prices going forward...

Looks like the original issue from a few years ago that affected Sky Q customers switching to Stream is still hanging around in Sky's backend systems. The agent was not able to reprice or action anything on my account and said it was a known issue they were working on, and had been working on for a long time!!!

Now I am to expect a call in two weeks, a few days before all my prices jump to out of contract levels, with an update.

Has anyone else had this problem as their contract came to and end, and if so, how did it get resolved?

I wouldn't hold out much hope. I had a similar issue and they refused to even match the offers on the website, so I cancelled.

Re: Sky System Issues: Unable To Recontract

sammyh98 — Wed, 08 May 2024 21:24:09 GMT

It'll certainly make the decision making process much easier if they dont. 🫣