topic Small black sky box not working now seems to be broken in Sky Stream

Small black sky box not working now seems to be broken

Lorraine13 — Tue, 19 Dec 2023 19:31:14 GMT

The black sky box is not working so we can't see sky the address for the broken box is Gileston manor we have another address with sky but that other address is working perfectly could you send replacement and the driver can take the broken one back

we are very familiar with sky snd have tried all ways to get this working but definitely broken

Re: Small black sky box not working now seems to be broken

GD1 — Tue, 19 Dec 2023 19:35:23 GMT

@Lorraine13 You need to be more clear on which little balck box as Sky has a number of devices

Sky+HD. Sky Q & Sky Stream are TV boxes, Sky hubs are for broadband.

As you've posted in the Sky Glass/Stream forum is this the service your referring to?

BTW Sky won;t do aonything ont he back of a forum post as no would know who you are.

Re: Small black sky box not working now seems to be broken

peter-marlow+1966 — Wed, 20 Dec 2023 07:28:37 GMT

We are all customers on here, you need to ring sky about this we can't do anything

Re: Small black sky box not working now seems to be broken

TimmyBGood — Wed, 20 Dec 2023 09:14:25 GMT

@Lorraine13 wrote:

we have another address with sky but that other address is working perfectly

Perhaps worth noting, given you've posted in the Glass & Stream Forum, that a single subscription to this service cannot be split between two addresses.