topic Re: Forgot to reset puck in Sky Stream

Forgot to reset puck

vicksterp — Tue, 19 Dec 2023 01:44:04 GMT

Hi. I recently returned the Sky puck but I've just realised I didn't set it back to factory settings. What should I do or who do I contact?

Re: Forgot to reset puck

Daniel0210 — Tue, 19 Dec 2023 05:30:55 GMT

@vicksterp

I will move your post to the Glass/Stream board as it's not a Sky Q issue.

Re: Forgot to reset puck

Not_Them_Again — Tue, 19 Dec 2023 07:52:07 GMT

@vicksterp wrote:
Hi. I recently returned the Sky puck but I've just realised I didn't set it back to factory settings. What should I do or who do I contact?

I wouldn't worry. Sky should factory reset all pucks returned to them before sending them out to new customers. Also, any new customer who gets sent your old puck will have to link it to their own account to get it to function and this would usually involve resetting the device.
If you are at all nervous then you could change all your app passwords (Netflix, Disney+, Prime Video, iPlayer, etc) then if anyone did access the apps on your old puck they wouldn't work.

Re: Forgot to reset puck

mikealanr — Tue, 19 Dec 2023 20:07:28 GMT

Hi @vicksterp

You can sign out of all netflix devices or specific netflix devices via your netflix account:

https://help.netflix.com/en/node/128180

https://www.amazon.com/gp/help/customer/display.html?nodeId=G5LD93RTW3MMDKCR#:~:text=If%20you%20need%20to%20sign,the%20list%2C%20and%20select%20Deregister.

You can do the same thing on Amazon. But as @Not_Them_Again indicates sky should factory reset the device as part of the returns process.

MikeAlanR