topic Re: Voice Guidance not Working on Sky Stream in Sky Stream

Voice Guidance not Working on Sky Stream

Gm1992 — Sun, 05 May 2024 14:31:07 GMT

Hello,

I am trying to enable Voice guidance on the Sky stream. When I turn this on and press the home button, the sound of the tv programme is silenced. However, there is no speech. Has anyone else had this issue? If so, is there a fix?

Many thanks for any help.

George

Re: Voice Guidance not Working on Sky Stream

Chrisee — Sun, 05 May 2024 16:55:52 GMT

@Gm1992 not all programming comes with Audio Description as explained here https://www.sky.com/help/articles/finding-audio-description

Re: Voice Guidance not Working on Sky Stream

Gm1992 — Sun, 05 May 2024 17:10:25 GMT

Thanks for replying. To clarify, I am referring to the speech developed by Sky which reads out the menus and tv guide etc. I understand this should be available with the Stream.

Re: Voice Guidance not Working on Sky Stream

lettice — Sun, 05 May 2024 17:20:35 GMT

I've tried voice guidance on Sky Stream and it works well. Just as it did with Sky Q.

Its nice that you can turn it on/off with voice 'turn on voice guidance' 'turn off voice guidance'

Just put it on and all working fine.

One thing to check, is that you are not using the audio setting 'pass through' as it does not work correctly when that is enabled.

Setting to PCM or either of the Dolby options works fine though.

If above still does not help, try restarting your puck, by putting into standby and removing the power plug or switching off your power socket for about a minute and then repower up again.

Re: Voice Guidance not Working on Sky Stream

Padam_Padam — Sun, 05 May 2024 17:20:34 GMT

@Gm1992 wrote:
Thanks for replying. To clarify, I am referring to the speech developed by Sky which reads out the menus and tv guide etc. I understand this should be available with the Stream.

Instructions for voice guidance on Sky Stream are here:

https://www.sky.com/help/articles/voice-guidance

Re: Voice Guidance not Working on Sky Stream

Gm1992 — Mon, 06 May 2024 17:22:18 GMT

Thank you very much for the advice. Unfortunately, I have tried all of the suggestions without success.

Re: Voice Guidance not Working on Sky Stream

Chloe-W22 — Tue, 07 May 2024 10:28:58 GMT

Hi @Gm1992,

Have you tried resetting both the BB router and also your Sky Stream?