topic Re: Returning sky Stream, confused about how to return in Sky Stream

Returning sky Stream, confused about how to return

Rjf7 — Sat, 04 May 2024 14:13:21 GMT

Hi all, I cancelled my sky stream a few weeks ago for financial reasons, I have boxed up the puck and remote with the hdmi, but the box they sent me didnt include a label to stick on to return. However, there is this label on the front (pictured). Can I just post it back like this or how else do I go about it? I cant print a sticker and my post office is inaccessible for me. I really cant afford to pay the non return fee. Thanks.

Re: Returning sky Stream, confused about how to return

mikealanr — Sat, 04 May 2024 14:28:17 GMT

Hi @Rjf7

There should have been a returns label in the box. However you can generate one via the link here: https://www.sky.com/help/articles/return-tv-broadband

(See step 2)

MikeAlanR

Re: Returning sky Stream, confused about how to return

Fothergill1 — Sat, 04 May 2024 21:51:47 GMT

@Rjf7 further to the reply by @mikealanr make sure you obtain a receipt of postage and keep it safe as Sky have been known to claim they have not received the items. Should this happen it will not be a problem if you have proof of postage.

Re: Returning sky Stream, confused about how to return

Exiled-in-HH — Mon, 06 May 2024 08:26:38 GMT

@Rjf7 if you can not print a returns label ... have you reported the issue to Sky?