https://helpforum.sky.com/t5/Sky-Stream/Stream-not-working/m-p/4634476#M23758 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3752344">@SusanS70</a>&nbsp;if you haven't already the first thing i'd suggest trying is to reboot the puck by unplugging it for a couple of minutes.</P> Fri, 03 May 2024 11:42:43 GMT MarkGoldsmith 2024-05-03T11:42:43Z https://helpforum.sky.com/t5/Sky-Stream/Stream-not-working/m-p/4634475#M23757 <P>Tv stream was working fine this morning now it says I need to upgrade. Bill is paid fully. Cannot understand why it says I need to upgrade. Can anyone help me please.&nbsp;</P> Fri, 03 May 2024 11:41:09 GMT https://helpforum.sky.com/t5/Sky-Stream/Stream-not-working/m-p/4634475#M23757 SusanS70 2024-05-03T11:41:09Z https://helpforum.sky.com/t5/Sky-Stream/Stream-not-working/m-p/4634476#M23758 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3752344">@SusanS70</a>&nbsp;if you haven't already the first thing i'd suggest trying is to reboot the puck by unplugging it for a couple of minutes.</P> Fri, 03 May 2024 11:42:43 GMT https://helpforum.sky.com/t5/Sky-Stream/Stream-not-working/m-p/4634476#M23758 MarkGoldsmith 2024-05-03T11:42:43Z https://helpforum.sky.com/t5/Sky-Stream/Stream-not-working/m-p/4634907#M23796 <P>Thank you for your message. Tried re booting still not working. Spoke to sky they don't know what's going on either. Said he's passed it to technical and to allow 72 hours. He's ringing me back Monday morning with an update.</P> Fri, 03 May 2024 22:28:46 GMT https://helpforum.sky.com/t5/Sky-Stream/Stream-not-working/m-p/4634907#M23796 SusanS70 2024-05-03T22:28:46Z