topic Re: Move home today and need to update address in Sky Stream

Move home today and need to update address

Chromedome1975 — Fri, 03 May 2024 06:32:01 GMT

Hi, I recently took out a sky stream subscription. I was told when we moved I just need to update my address. I can't find where to do this as it keeps thinking I want to book a house move. Sky said all I would need to do is update my address on the app?

Re: Move home today and need to update address

Chrisee — Fri, 03 May 2024 06:51:46 GMT

@Chromedome1975 follow through the link from the app for moving house as there are implications tomthe channels you get if you move into a different region. The system should update your address for billing and location purposes if you only have Sky Stream.

Re: Move home today and need to update address

Padam_Padam — Fri, 03 May 2024 10:27:24 GMT

@Chromedome1975 wrote:
Hi, I recently took out a sky stream subscription. I was told when we moved I just need to update my address. I can't find where to do this as it keeps thinking I want to book a house move. Sky said all I would need to do is update my address on the app?

On the MySky app click on the little figure icon top left.

Choose My Details.

Choose Manage Account Info

Choose Household Account Address.

There's a link there which asks Are You Moving Home? You can change your address here.

Re: Move home today and need to update address

Bgdisp21 — Sat, 23 Nov 2024 07:43:38 GMT

Unfortunately this doesn't work and you end up in a redirect loop due to a cart error 😞

Re: Move home today and need to update address

Bgdisp21 — Sat, 23 Nov 2024 07:47:33 GMT

Take it back. I'm using Brave browser which blocks a bunch of stuff. Once I disabled its blocks I was able to update my address online at https://www.sky.com/moving-home