https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/4632458#M23586 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4038094">@Ian1983</a>&nbsp;</P><P>&nbsp;</P><P>Try the process as outlined here: <A href="https://www.sky.com/help/articles/setting-up-sky-glass-sky-logo" target="_blank">https://www.sky.com/help/articles/setting-up-sky-glass-sky-logo</A></P><P>&nbsp;</P><P>If that doesn't work, you may need to reset your puck using the recovery process as per step 4 here: <A href="https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck#:~:text=Try%20the%20recovery%20process.,puck%20at%20the%20mains%20again" target="_blank">https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck#:~:text=Try%20the%20recovery%20process.,puck%20at%20the%20mains%20again</A>.</P><P>&nbsp;</P><P>If that doesn't work you will need to contact Sky for a replacement, as we are fellow subscribers on the forum.</P><P>&nbsp;</P><P>MikeAlanR</P><P>&nbsp;</P> Tue, 30 Apr 2024 17:13:51 GMT mikealanr 2024-04-30T17:13:51Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/4632421#M23585 <P>Why does my sky puck box keep flashing white &amp; all i get on my tv is the sky logo?</P> Tue, 30 Apr 2024 16:49:02 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/4632421#M23585 Ian1983 2024-04-30T16:49:02Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/4632458#M23586 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4038094">@Ian1983</a>&nbsp;</P><P>&nbsp;</P><P>Try the process as outlined here: <A href="https://www.sky.com/help/articles/setting-up-sky-glass-sky-logo" target="_blank">https://www.sky.com/help/articles/setting-up-sky-glass-sky-logo</A></P><P>&nbsp;</P><P>If that doesn't work, you may need to reset your puck using the recovery process as per step 4 here: <A href="https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck#:~:text=Try%20the%20recovery%20process.,puck%20at%20the%20mains%20again" target="_blank">https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck#:~:text=Try%20the%20recovery%20process.,puck%20at%20the%20mains%20again</A>.</P><P>&nbsp;</P><P>If that doesn't work you will need to contact Sky for a replacement, as we are fellow subscribers on the forum.</P><P>&nbsp;</P><P>MikeAlanR</P><P>&nbsp;</P> Tue, 30 Apr 2024 17:13:51 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/4632458#M23586 mikealanr 2024-04-30T17:13:51Z