topic The app wont let me past my eircode page on the app. in Sky Stream

The app wont let me past my eircode page on the app.

JohnScan — Tue, 30 Apr 2024 13:32:47 GMT

When I log in on line or via the app, I type in my eircode, hit continue but I cant proceed.

I need to log in fully to put in the activation code for my new Puck.

Re: The app wont let me past my eircode page on the app.

JohnScan — Thu, 02 May 2024 09:48:29 GMT

I am delighted to write at Kieran at the Dublin Call Centre has resolved my issue.

A message to management at SKY Ireland : I had several calls with Kieran. He is very technically competent, extremely patient and based on my conversation, he is a long term employee. It was the most positive experience ever dealing with a call centre. Resolving my issue with Kieran was a pleasure.

Kudos to Kieran.

Re: The app wont let me past my eircode page on the app.

Fothergill1 — Thu, 02 May 2024 12:44:25 GMT

@JohnScan Whilst it is great news that you have resolved your problem you are not addressing Sky on this public forum as we are customers like yourself.

You may not be aware but there is an area of the forum where you can submit your thanks to a Sky employee. This will be seen by the employees management team as well as the specific individual.

httpss:/helpforumm.sky.comt55/Send-Thanks-to-Skyidbb-psendthankss

Re: The app wont let me past my eircode page on the app.

JohnScan — Thu, 02 May 2024 15:17:50 GMT

Hi Fothergill1,

Please accept my apologies, I am new to Sky.

At least the community in Ireland will know that there is 1 person in the Dublin office can resolve the issue.

I will certainly send a message on the link below to say thanks directly.

Good customer service agents are a rare commodity these days.

Thanks for taking the time to share.

Re: The app wont let me past my eircode page on the app.

Fothergill1 — Thu, 02 May 2024 15:33:42 GMT

@JohnScan No apologies needed it's nice that you took the time post such a positive review. We are always quick to complain when things don't go our way (me included) so it is good to have an avenue to pass on compliments to individuals following good service 😀

Re: The app wont let me past my eircode page on the app.

Blosoom — Fri, 03 May 2024 12:20:06 GMT

I am setting up sky stream. And to get viewing I need to link it to my account using a number on the screen. But when I try to log into my account I need to insert my eircode but nothing is happening?? Help.

@Fothergill1

Re: The app wont let me past my eircode page on the app.

Fothergill1 — Fri, 03 May 2024 12:38:54 GMT

@Blosoom Welcome to the forum. I note that @JohnScan phoned the Customer Services at Sky Ireland so maybe you should try the same avenue to get a resolution.

Alternatively, @JohnScan are you able to offer any assistance as to how they resolved your issue?

Re: The app wont let me past my eircode page on the app.

Blosoom — Fri, 03 May 2024 12:57:01 GMT

I am talking to one now. And she can't help . Please help?

Re: The app wont let me past my eircode page on the app.

Blosoom — Fri, 03 May 2024 14:08:06 GMT

I got sorted. I used a different browser. Thanks.

Re: The app wont let me past my eircode page on the app.

nocuil — Wed, 10 Jul 2024 21:04:39 GMT

I am also having this problem - I enter my eircode and press "continue" but nothing happens. I have spents hours now on phone calls with Sky that go nowhere. I've also tried using a different browser. Has anyone else solved this and could they tell me how?

Re: The app wont let me past my eircode page on the app.

Anonymous — Sat, 21 Sep 2024 01:46:44 GMT

Can I please ask how this problem is resolved. I have spoken to numerous people and can't get passed the eircode stage. I'm seriously thinking of just cancelling all sky packages.

Re: The app wont let me past my eircode page on the app.

Alan158 — Sat, 21 Sep 2024 16:26:44 GMT

I've the same problem, I can 't log into my account for nearly a year because of it and spent hours on to sky also. It's come to a head now today, I had to reset my Sky Glass TV and it's now showing a 6 digit code that I have to enter into sky.com/activation, but to do that I have to log in. I now have no sky and can't ue any of the apps on the TV. Pleasssssse help!

Alan

Re: The app wont let me past my eircode page on the app.

Alan158 — Sat, 21 Sep 2024 16:29:25 GMT

Hi, do you remember how he resolved it please?

Re: The app wont let me past my eircode page on the app.

Anonymous — Sat, 21 Sep 2024 20:45:14 GMT

I have been on the phone too many times now and just going in circles.

No one seems to be able to resolve this issue. I'm having this trouble since I updated my email address months ago. I can't enter the 6 digit code either so no tv.

Re: The app wont let me past my eircode page on the app.

Anonymous — Mon, 23 Sep 2024 15:35:22 GMT

Can I please ask what he done to get you past the Eircode. Sky agent was willing to cancel my subscription this morning when I said I wanted to cancel because of this ongoing issue. Instead I agreed to wait until Thursday to see if they can fix it.

Re: The app wont let me past my eircode page on the app.

Martin-j — Sat, 14 Dec 2024 21:29:21 GMT

SO WHAT WAS THE FIX?????????