https://helpforum.sky.com/t5/Sky-Stream/No-reception-and-onscreen-message-states-software-problem-How-to-get-it-working-again/m-p/4629435#M23377 <P>Which Sky System do you have?</P> <P>&nbsp;</P> <DIV style="display: inline-block; border-radius: 10px; border: 2px solid hotpink; padding: .5em;"><STRONG>1.</STRONG> Sky Plus (<A href="(&lt;a href=" target="_blank" rel="noopener">Sky Plus Forum</A>)<BR /><STRONG>2.</STRONG> Sky Q (<A href="https://helpforum.sky.com/t5/Sky-Q/bd-p/skyq" target="_blank" rel="noopener">Sky Q Forum</A>)<BR /><STRONG>3.</STRONG> Sky Glass &amp; Live (<A href="https://helpforum.sky.com/t5/Sky-Glass-Live/bd-p/sky-glass" target="_blank" rel="noopener">Sky Glass &amp; Live</A>)<BR /><STRONG>4.</STRONG> Sky Stream (<A href="https://helpforum.sky.com/t5/Sky-Stream/bd-p/sky-stream" target="_blank" rel="noopener">Sky Stream</A>)</DIV> Sat, 27 Apr 2024 10:38:48 GMT Annie+UK 2024-04-27T10:38:48Z https://helpforum.sky.com/t5/Sky-Stream/No-reception-and-onscreen-message-states-software-problem-How-to-get-it-working-again/m-p/4629431#M23376 <P>TV worked last night but this morning not. Onscreen message stated 'Software problem' so how do I get Sky working again? I pay by monthly direct debit so not a billing fault.</P> Sat, 27 Apr 2024 10:35:41 GMT https://helpforum.sky.com/t5/Sky-Stream/No-reception-and-onscreen-message-states-software-problem-How-to-get-it-working-again/m-p/4629431#M23376 Oldblondie 2024-04-27T10:35:41Z https://helpforum.sky.com/t5/Sky-Stream/No-reception-and-onscreen-message-states-software-problem-How-to-get-it-working-again/m-p/4629435#M23377 <P>Which Sky System do you have?</P> <P>&nbsp;</P> <DIV style="display: inline-block; border-radius: 10px; border: 2px solid hotpink; padding: .5em;"><STRONG>1.</STRONG> Sky Plus (<A href="(&lt;a href=" target="_blank" rel="noopener">Sky Plus Forum</A>)<BR /><STRONG>2.</STRONG> Sky Q (<A href="https://helpforum.sky.com/t5/Sky-Q/bd-p/skyq" target="_blank" rel="noopener">Sky Q Forum</A>)<BR /><STRONG>3.</STRONG> Sky Glass &amp; Live (<A href="https://helpforum.sky.com/t5/Sky-Glass-Live/bd-p/sky-glass" target="_blank" rel="noopener">Sky Glass &amp; Live</A>)<BR /><STRONG>4.</STRONG> Sky Stream (<A href="https://helpforum.sky.com/t5/Sky-Stream/bd-p/sky-stream" target="_blank" rel="noopener">Sky Stream</A>)</DIV> Sat, 27 Apr 2024 10:38:48 GMT https://helpforum.sky.com/t5/Sky-Stream/No-reception-and-onscreen-message-states-software-problem-How-to-get-it-working-again/m-p/4629435#M23377 Annie+UK 2024-04-27T10:38:48Z https://helpforum.sky.com/t5/Sky-Stream/No-reception-and-onscreen-message-states-software-problem-How-to-get-it-working-again/m-p/4629501#M23378 <P>Thanks for your speedy response but I decided to call sky and a lovely Scottish staffer (Simone) resolved the problem with the Sky puck's software. What a relief!</P> Sat, 27 Apr 2024 11:37:55 GMT https://helpforum.sky.com/t5/Sky-Stream/No-reception-and-onscreen-message-states-software-problem-How-to-get-it-working-again/m-p/4629501#M23378 Oldblondie 2024-04-27T11:37:55Z