topic Re: Sky pick stream freezes in Sky Stream

Sky pick stream freezes

Moonraider66 — Fri, 26 Apr 2024 11:05:23 GMT

Just had sky stream put in, watching Chanel 4 and other apps it freezes out regularly unable to pause or play and resumes in a different place all the time. It quite often comes up with oops this is embarrassing even on the living room box which is next to the modem.

Re: Sky pick stream freezes

Padam_Padam — Fri, 26 Apr 2024 11:14:50 GMT

@Moonraider66 wrote:
Just had sky stream put in, watching Chanel 4 and other apps it freezes out regularly unable to pause or play and resumes in a different place all the time. It quite often comes up with oops this is embarrassing even on the living room box which is next to the modem.

What broadband speed is reaching the puck? To find out, open the Netflix app, navigate to the get help menu and run a network check.

Re: Sky pick stream freezes

bemak187 — Fri, 26 Apr 2024 13:29:43 GMT

@Moonraider66 Also to keep in mind stream needs both a fast connection (25meg plus minimum) AND a strong/stable WiFi signal at the puck. If it is possible it is better to connect the puck to the router with an ethernet cable, will always provide a more stable connection.

Re: Sky pick stream freezes

Moonraider66 — Fri, 26 Apr 2024 16:24:37 GMT

Hi,

We have installed 900mb internet with the WiFi max box, I didn't realise one of the pucks with this problem is wired it tests at 89mbps on Netflix. My phone at the furthest point away in the house has just wifi tested at 101mbps. All we really have in use in the house is 3 pucks and a few phones so nothing draining there is a console but when I tested it was off.