https://helpforum.sky.com/t5/Sky-Stream/Having-problems-with-apps-itv-my5-etc/m-p/4627668#M23273 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4035682">@LynnBev1</a>If the Stream Puck is near the router forget WiFi and connect it with an ethernet cable and retest.</P> Thu, 25 Apr 2024 08:43:39 GMT bemak187 2024-04-25T08:43:39Z https://helpforum.sky.com/t5/Sky-Stream/Having-problems-with-apps-itv-my5-etc/m-p/4627401#M23262 <P>I have sky stream and sky internet( fibre)</P><P>Apps keep freezing or bouncing me out. Even Sky TV won't load sometimes.</P><P>Have checked Internet and also done the switch on and off,but annoying part way through a program&nbsp;</P> Wed, 24 Apr 2024 20:20:18 GMT https://helpforum.sky.com/t5/Sky-Stream/Having-problems-with-apps-itv-my5-etc/m-p/4627401#M23262 LynnBev1 2024-04-24T20:20:18Z https://helpforum.sky.com/t5/Sky-Stream/Having-problems-with-apps-itv-my5-etc/m-p/4627578#M23268 <P>Is the stream puck connected to the internet via WiFi as freezing is usually a sign of an inconsistent WiFi signal being received by the stream puck?</P><P>&nbsp;</P><P>How far away is the puck from the hub? Are both out in the open and not obstructed by other things?</P><P>&nbsp;</P><P>Have you tried running a speed test from the puck bu opening Netflix, going to Get help and then Chrck your network to run a network diagnostic?</P> Thu, 25 Apr 2024 06:40:00 GMT https://helpforum.sky.com/t5/Sky-Stream/Having-problems-with-apps-itv-my5-etc/m-p/4627578#M23268 MarkGoldsmith 2024-04-25T06:40:00Z https://helpforum.sky.com/t5/Sky-Stream/Having-problems-with-apps-itv-my5-etc/m-p/4627668#M23273 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4035682">@LynnBev1</a>If the Stream Puck is near the router forget WiFi and connect it with an ethernet cable and retest.</P> Thu, 25 Apr 2024 08:43:39 GMT https://helpforum.sky.com/t5/Sky-Stream/Having-problems-with-apps-itv-my5-etc/m-p/4627668#M23273 bemak187 2024-04-25T08:43:39Z