topic Re: Talk about managing payments for my package in Sky Stream

Talk about managing payments for my package

Tina668 — Tue, 23 Apr 2024 14:59:10 GMT

Hi I have sky stream and broadband at the moment paying account number £26 & £28 but unfortunately my circumstances have changed, my partner has moved out and we was sharing all the bills but I now have to do it all alone, I'd rather not cancel but I may have to due to not being able to afford it, I know virgin do a tv and broadband package for £31 a month so was wondering if my package could be changed to this prise instead or much cheaper then i am paying currently, if not could I cancel ? Thanks Tina Taylor

Re: Talk about managing payments for my package

Deedee36 — Tue, 23 Apr 2024 15:13:11 GMT

@Tina668 This is a customer to customer forum,you will need to call sky direct to discuss anything reguarding your account

Re: Talk about managing payments for my package

MarkGoldsmith — Tue, 23 Apr 2024 15:50:48 GMT

Also just to note, Sky will be unlikely to offer you anything like a new customer deal if you are an existing customer.

Also if you are within your minimum term length Sky may not let you cancel and if they do they reserve the right to charge an early termination fee.

Re: Talk about managing payments for my package

mikealanr — Tue, 23 Apr 2024 17:33:00 GMT

Hi @Tina668

As the other have posted you need to speak to Sky. But here is some information on what support they offer: https://www.sky.com/help/articles/support-with-financial-difficulty

I would suggest calling them sooner rather than later, as they are much more likely to be able to assist if no arrears etc are on the account.

MikeAlanR