topic Re: Remote won’t turn on puck . in Sky Stream

Remote won’t turn on puck .

Soulboy — Sun, 21 Apr 2024 07:06:15 GMT

Hi ,

I recently added 3 new pucks to my account.

Two work fine , the 3rd had issues from the start . Initially the remote didn't work at all SKY resolved by sending me a new remote.

When I first powered up the puck , it was identified as being allocated to somebody else , I resolved this .

The issue now is when the puck goes into power saving mode , it won't switch on again from the remote . I have to power on again from the puck , which is a pain.

I've tried re-pairing the remote, i've tried pairing a different remote, I've factory reset the puck , I've tried turning off the power saving function.

None have worked.......help !!!

Re: Remote won’t turn on puck .

Jporch316 — Sun, 21 Apr 2024 08:37:33 GMT

Hi @Soulboy

@this sounds like the issue some users recently had in the thread below

https://helpforum.sky.com/t5/Sky-Stream/Sky-Stream-Remote-won-t-turn-on-any-of-my-pucks/m-p/4550682#M17098

Re: Remote won’t turn on puck .

Soulboy — Sun, 21 Apr 2024 08:45:43 GMT

Thanks . Seen this thread . Will try .

Re: Remote won’t turn on puck .

Jporch316 — Sun, 21 Apr 2024 08:48:44 GMT

@Soulboy

Be interesting if you swap your remotes and pair one of the others to the puck ....

If that's the case you can claim for a new remote under warranty from the link below

Replace remote

https://www.sky.com/help/forms/streaming-tv-remote

Re: Remote won’t turn on puck .

Jporch316 — Sun, 21 Apr 2024 08:50:31 GMT

Also have you tried removing and repairing the remote

The remote can be reset and paired again following these steps;

Press and hold 7 and 9 together on your Sky remote for three seconds.
Press and hold 4 and 6 together for three seconds.
Press and hold 1 and 3 together for three seconds and follow the on-screen instructions.

Re: Remote won’t turn on puck .

Soulboy — Sun, 21 Apr 2024 09:05:39 GMT

Yeah , done all that & tried pairing with another remote, still doesn't work . That's why I think it's the puck & not the remote