topic Re: Problems with Sky puck remote in Sky Stream

Problems with Sky puck remote

JDS365 — Fri, 19 Apr 2024 09:33:51 GMT

I can switch my tv off but then it cones straight back in again with a Check Device Power message. There are then 3 option, power on, connection guide and source but unfortunately the remote won't let me choose any of them.

Re: Problems with Sky puck remote

lettice — Fri, 19 Apr 2024 09:56:47 GMT

Assume you are trying the turn the Sky Stream puck and TV off ( into standby) together?

You need to keep the Sky Stream remote power button pressed for at least three seconds for the Sky Stream puck and your TV to go into standby.

Just a quick press, will just put the SKy Stream puck into standby, not your TV.

Re: Problems with Sky puck remote

Fothergill1 — Fri, 19 Apr 2024 10:36:17 GMT

@JDS365 Welcome to the forum. The screen you are seeing with the Check device power etc is what you will get when you have turned off the puck but not your TV. I get this if I don't hold the power button for long enough to turn everything of at once.

Re: Problems with Sky puck remote

JDS365 — Fri, 19 Apr 2024 11:17:02 GMT

Thank you for your prompt reply. All good now!