topic Re: The sound internittently drops on all channels. It clears it for a short while when I reboot in Sky Stream

The sound internittently drops on all channels. It clears it for a short while when I reboot

Lola12 — Sun, 14 Apr 2024 17:47:27 GMT

The sound drops intermittently on most channels. It clears for a short while when I reboot the puck. It started doing this about 3 weeks ago. Dont think its my TV as itd only 6 months old.

Re: The sound internittently drops on all channels. It clears it for a short while when I reboot

GD1 — Sun, 14 Apr 2024 17:49:14 GMT

@Lola12 If a reboot of the puck clears it it suggest the puck is the issue. Have you tried any of the other sound options in the Sky Stream settings menu?

Re: The sound internittently drops on all channels. It clears it for a short while when I reboot

Lola12 — Sun, 14 Apr 2024 18:29:27 GMT

No but thanks for suggesting. I will give it a go. I spoke to someone at sky who told me to reboot my internet and try another Ethernet cable but again it cleared it for a while and started dropping the sound again.

Re: The sound internittently drops on all channels. It clears it for a short while when I reboot

Lola12 — Tue, 16 Apr 2024 17:45:19 GMT

@GD1thank you for your advice. It worked a treat! 😀

Re: The sound internittently drops on all channels. It clears it for a short while when I reboot

Vivian5 — Thu, 18 Apr 2024 19:35:53 GMT

We're having the same problem. Sky Srea, overall, is rubbish, but we thought we had no option. I hear Virgin now offer a streaming service so I'm going to look at that.

Re: The sound internittently drops on all channels. It clears it for a short while when I reboot

Fothergill1 — Thu, 18 Apr 2024 22:35:12 GMT

@Vivian5 Before you jump to Virgin Media something worth reading is the Ofcom report relating to complaints. In all categories VM have the most complaints and Sky the least. It's obviously a personal choice so good luck with whatever you ultimately decide to do 👍