topic Re: Screen always Freezing in Sky Stream

Screen always Freezing

JerryD — Fri, 12 Apr 2024 20:25:52 GMT

dont really have a screen freezing issue except when im watching football, well everytime i watch it, and thats the OnLy time......why???

cannot run an ether cable due to hub location, do the resets etc etc, am i missing something???

Re: Screen always Freezing

Nigelb1972 — Fri, 12 Apr 2024 20:35:45 GMT

True running a speedtest via the Netflix app. Most of the time, screen freezes are a result of buffering caused by a low WiFi connection speed between the puck and your router or interference on the WiFi connection..

Ideally, you need a stable WiFi connection between the puck and router of around 25mbps for HD or 35mbps for UHD

Re: Screen always Freezing

JerryD — Fri, 12 Apr 2024 20:51:26 GMT

Something to check, but only when football is on???

I've been thinking would an internet booster help????

Re: Screen always Freezing

JerryD — Fri, 12 Apr 2024 20:58:49 GMT

I've lost 8 minutes tonight, the game has finished real time but I still have 8 minutes to go.....this is crazy!!!!

Re: Screen always Freezing

MarkGoldsmith — Fri, 12 Apr 2024 21:16:56 GMT

It will be the strength and stability of your Wifi.

I had the same thing when i first got a Sky Stream (also only on live sport), all went away when switching from Wifi to ethernet as its a more stable connection

Re: Screen always Freezing

JerryD — Fri, 12 Apr 2024 21:19:05 GMT

Yeah, everyone says that, but not an option with the hub location.....

Re: Screen always Freezing

Anonymous — Fri, 12 Apr 2024 21:42:31 GMT

We get this as well, and the puck is wired so not a wifi issue