streaming

mrrory — Thu, 11 Apr 2024 21:23:30 GMT

while streaming films pause and load while watching

Re: streaming

Fothergill1 — Thu, 11 Apr 2024 21:47:01 GMT

@mrrory Welcome to the forum.

One of the main reasons for freezing/stuttering is the quality and speed of the Wi-Fi signal being received at the Puck which is not the same as the speed being received at the router. You can check the speed with the Netflix App (Get help > Check network) and is often much less than you might expect. The minimum speeds recommended by Sky are as follows:

HD = 25mbps

UHD = 30mbps

HD + 1 puck = 30mbps

UHD + 1 puck = 35mbps

If your speed at the TV is borderline try connecting via Ethernet cable. If this is not practical you can use powerline adapters (about £30 at Amazon). Note the Ethernet port on the Glass TV (& pucks) only supports 100mbps so don't waste money on the more expensive 1gb powerline adapters

topic streaming in Sky Stream

streaming

Re: streaming