topic Re: I am a new user to sky and just bought a sky stream puck but I’m unable to setup connecting inte in Sky Stream

I am a new user to sky and just bought a sky stream puck but I’m unable to setup connecting internet

Sheilababy — Fri, 05 Apr 2024 12:56:42 GMT

I am a new user of sky and i just got the sky stream puck but I'm unable to connect to the internet. It says let get connected I sing WiFi password, sky broadband customer or Ethernet. I don't have any WiFi password or anything. I have been trying to connect for 2 days and nothing seems to be working.

Kindly assist.

Sheila

Re: I am a new user to sky and just bought a sky stream puck but I’m unable to setup connecting inte

Mark39 — Fri, 05 Apr 2024 13:02:00 GMT

Do you have a mobile? How is it connected to your router?

Re: I am a new user to sky and just bought a sky stream puck but I’m unable to setup connecting inte

MarkGoldsmith — Fri, 05 Apr 2024 13:11:57 GMT

@Sheilababy wrote:
I am a new user of sky and i just got the sky stream puck but I'm unable to connect to the internet. It says let get connected I sing WiFi password, sky broadband customer or Ethernet. I don't have any WiFi password or anything. I have been trying to connect for 2 days and nothing seems to be working.
Kindly assist.
Sheila

Wifi passwords are usually found on a sticker on the underneath or back of your router. If you still can't find it then you would need to connect an ethernet cable from the stream puck to your router in order to connect to the internet.

Re: I am a new user to sky and just bought a sky stream puck but I’m unable to setup connecting inte

TimmyBGood — Fri, 05 Apr 2024 21:31:27 GMT

@Sheilababy wrote:

I don't have any WiFi password or anything.

What form of broadband are you intending to use? Without some kind of internet connection (at an adequate speed) a Stream puck is entirely useless.

Re: I am a new user to sky and just bought a sky stream puck but I’m unable to setup connecting inte

Dazzasky — Fri, 05 Apr 2024 21:50:41 GMT

@Sheilababy wrote:
I am a new user of sky and i just got the sky stream puck but I'm unable to connect to the internet. It says let get connected I sing WiFi password, sky broadband customer or Ethernet. I don't have any WiFi password or anything. I have been trying to connect for 2 days and nothing seems to be working.
Kindly assist.
Sheila

You say you just bought a stream puck, where did you get it from? Sky dont sell the pucks they loan then to you as part of a subscription.

Re: I am a new user to sky and just bought a sky stream puck but I’m unable to setup connecting inte

Sheilababy — Sat, 06 Apr 2024 13:16:09 GMT

@Dazzasky yes I meant it's a subscription and I got it few days ago

Re: I am a new user to sky and just bought a sky stream puck but I’m unable to setup connecting inte

Sheilababy — Sat, 06 Apr 2024 13:17:39 GMT

Yes I have a mobile phone but it's not showing in it. And it's a stream puck.

Re: I am a new user to sky and just bought a sky stream puck but I’m unable to setup connecting inte

Sheilababy — Sat, 06 Apr 2024 13:18:51 GMT

It's just a sky stream puck. That's all they sent

Re: I am a new user to sky and just bought a sky stream puck but I’m unable to setup connecting inte

mikealanr — Sat, 06 Apr 2024 13:27:29 GMT

Hi @Sheilababy

Do you have a broadband internet connection? Your puck will not function without one. How do you access the internet home?

MikeAlanR

Re: I am a new user to sky and just bought a sky stream puck but I’m unable to setup connecting inte

Sheilababy — Sun, 07 Apr 2024 17:19:34 GMT

@mikealanr i just moved homes and subscribed to sky. They only sent the stream puck.

Re: I am a new user to sky and just bought a sky stream puck but I’m unable to setup connecting inte

TimmyBGood — Sun, 07 Apr 2024 19:34:46 GMT

@Sheilababy

OK: Stream is the brand name for a Sky Television subscription service which requires an internet connection.

Stream itself is not any form of broadband, and doesn't provide connectivity for its own use or for other devices.

If you placed an order for Sky Broadband at the same time as the one for Sky Stream (there's almost always an option for this) then they'll send the Stream Puck hardware next day, but a Sky Broadband service has a minimum two week lead time. The Installation/Activation date is notified by email.

If you didn't order Sky Broadband and the property otherwise doesn't have an internet connection from another ISP then the puck is entirely without function until that is sourced from somewhere.

Re: I am a new user to sky and just bought a sky stream puck but I’m unable to setup connecting inte

Sheilababy — Mon, 08 Apr 2024 14:28:10 GMT

@TimmyBGood noted. Thanks🙂

Re: I am a new user to sky and just bought a sky stream puck but I’m unable to setup connecting inte

Paulennis — Sat, 15 Feb 2025 15:42:48 GMT

I goty free sky puck box with no WiFi provider does anyone know the provider and I don't have a password to connect to sky when I know what the providers is if anyone knows that be great

Re: I am a new user to sky and just bought a sky stream puck but I’m unable to setup connecting inte

Ellie_TV — Sat, 15 Feb 2025 16:00:40 GMT

@Paulennis wrote:
I goty free sky puck box with no WiFi provider does anyone know the provider and I don't have a password to connect to sky when I know what the providers is if anyone knows that be great

Nobody here knows who supplies the broadband to your property. You need to find out this information and find the WiFi password otherwise it will be impossible to connect the Stream puck to your broadband.

If someone gave you a 'free' Stream puck then even with a broadband connection it will be useless without a paid for subscription to Sky's streaming service.

Re: I am a new user to sky and just bought a sky stream puck but I’m unable to setup connecting inte

Mark39 — Sat, 15 Feb 2025 16:03:41 GMT

....and if the Puck was loaned by Sky to the previous owner, they need to return it. They can't pass it on to someone else.