Faulty remote

Dixie65 — Fri, 05 Apr 2024 13:34:16 GMT

I have just received and set up our new sky stream equipment however the remote is working intermittently. Please advise

Re: Faulty remote

Fothergill1 — Fri, 05 Apr 2024 15:10:09 GMT

@Dixie65 Welcome to the forum. Unlike the reliable Sky Q remotes the Glass/Stream remotes are always causing issues As an initial step I would reboot your stream just in case there is a minor software glitch. To do this simply switch it off at the plug socket for a minute before switching it on again. I will take about a minute to reboot.

Then, if necessary, try clearing the remote and pairing it again as follows:

Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 4 and 6 together for three seconds (IR mode)
Press 1 and 3 together for three seconds (bluetooth mode). A connected message should appear on your screen, press continue and it's all done.

If the remote is still playing up work your way through the following remote troubleshooting guides: Troubleshooting guide and Remote help

If none of the above has helped then I would request a replacement at the following link: Streaming TV replacement remote

If you have one available you can use a Sky Q remote while you wait for a replacement.

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