https://helpforum.sky.com/t5/Sky-Stream/Sky-glass-puck/m-p/4519832#M2162 <P>Try connecting via Ethernet rather than WiFi and see if that gets it connected initially.</P> Wed, 27 Dec 2023 18:11:40 GMT MarkGoldsmith 2023-12-27T18:11:40Z https://helpforum.sky.com/t5/Sky-Stream/Sky-glass-puck/m-p/4519437#M2160 <P>Can't connect my puck to the network and keep getting the following message "unsuccessful connection, please try again</P><P>It is picking my router up but won't connect , any ideas please</P> Wed, 27 Dec 2023 11:48:24 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-glass-puck/m-p/4519437#M2160 Frank23 2023-12-27T11:48:24Z https://helpforum.sky.com/t5/Sky-Stream/Sky-glass-puck/m-p/4519827#M2161 <P>Have you successfully registered and accessed the Sky Stream service previously using the Sky Puck?</P> Wed, 27 Dec 2023 18:06:35 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-glass-puck/m-p/4519827#M2161 Exiled-in-HH 2023-12-27T18:06:35Z https://helpforum.sky.com/t5/Sky-Stream/Sky-glass-puck/m-p/4519832#M2162 <P>Try connecting via Ethernet rather than WiFi and see if that gets it connected initially.</P> Wed, 27 Dec 2023 18:11:40 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-glass-puck/m-p/4519832#M2162 MarkGoldsmith 2023-12-27T18:11:40Z