https://helpforum.sky.com/t5/Sky-Stream/Faulty-sly-stream-puck/m-p/4519613#M2151 <P>1 WEEK OVER 12 MONTHS</P> Wed, 27 Dec 2023 14:26:19 GMT virgiltracy123 2023-12-27T14:26:19Z https://helpforum.sky.com/t5/Sky-Stream/Faulty-sly-stream-puck/m-p/4519600#M2149 <P>So my sky stream puck has gone faulty with various issues over the last 3 days and because it is a few days over the warrant period. So they want a £50 charge&nbsp;</P> Wed, 27 Dec 2023 14:15:58 GMT https://helpforum.sky.com/t5/Sky-Stream/Faulty-sly-stream-puck/m-p/4519600#M2149 virgiltracy123 2023-12-27T14:15:58Z https://helpforum.sky.com/t5/Sky-Stream/Faulty-sly-stream-puck/m-p/4519604#M2150 <P>How long have you had the puck?</P> Wed, 27 Dec 2023 14:19:11 GMT https://helpforum.sky.com/t5/Sky-Stream/Faulty-sly-stream-puck/m-p/4519604#M2150 MarkGoldsmith 2023-12-27T14:19:11Z https://helpforum.sky.com/t5/Sky-Stream/Faulty-sly-stream-puck/m-p/4519613#M2151 <P>1 WEEK OVER 12 MONTHS</P> Wed, 27 Dec 2023 14:26:19 GMT https://helpforum.sky.com/t5/Sky-Stream/Faulty-sly-stream-puck/m-p/4519613#M2151 virgiltracy123 2023-12-27T14:26:19Z https://helpforum.sky.com/t5/Sky-Stream/Faulty-sly-stream-puck/m-p/4519628#M2152 <P>I believe that unfortunately sounds about right. Stream pucks distributed since 23rd Feb 2023 as only "loaned" to customers and effectively have unlimited warranty on them. All Stream pucks distributed prior to that, similar to the Glass TV, are owned by the customers and therefore have a limited warranty period where Sky will offer fixes or replacements free of charge.</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/warranty-sky-glass" target="_blank">https://www.sky.com/help/articles/warranty-sky-glass</A></P> Wed, 27 Dec 2023 14:39:46 GMT https://helpforum.sky.com/t5/Sky-Stream/Faulty-sly-stream-puck/m-p/4519628#M2152 MarkGoldsmith 2023-12-27T14:39:46Z