https://helpforum.sky.com/t5/Sky-Stream/Technical-issue/m-p/4603847#M21454 <P>Some things to try</P><P>&nbsp;</P><P>reset the remote<BR /><BR />Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)<BR />Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.<BR /><BR />The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel.&nbsp;</P><P><BR />The last option to try and fix the remote is to remove the batteries for several hours and then put them back in before trying a reset of the remote.<BR /><BR />If none of these options work you can request a replacement remote via this link: <A href="https://www.sky.com/help/forms/streaming-tv-remote" target="_blank">https://www.sky.com/help/forms/streaming-tv-remote</A><BR /><BR />If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.</P> Tue, 02 Apr 2024 16:53:03 GMT MarkGoldsmith 2024-04-02T16:53:03Z https://helpforum.sky.com/t5/Sky-Stream/Technical-issue/m-p/4603820#M21452 <P>sky comes on to the normal Home Screen, but the remote won't let me scroll up or down or press anything. I tried changing the batteries and recalibrating the controller but neither did anything and after a brief time sky goes off and it just says no input&nbsp;</P> Tue, 02 Apr 2024 16:40:53 GMT https://helpforum.sky.com/t5/Sky-Stream/Technical-issue/m-p/4603820#M21452 Gilbz 2024-04-02T16:40:53Z https://helpforum.sky.com/t5/Sky-Stream/Technical-issue/m-p/4603847#M21454 <P>Some things to try</P><P>&nbsp;</P><P>reset the remote<BR /><BR />Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)<BR />Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.<BR /><BR />The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel.&nbsp;</P><P><BR />The last option to try and fix the remote is to remove the batteries for several hours and then put them back in before trying a reset of the remote.<BR /><BR />If none of these options work you can request a replacement remote via this link: <A href="https://www.sky.com/help/forms/streaming-tv-remote" target="_blank">https://www.sky.com/help/forms/streaming-tv-remote</A><BR /><BR />If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.</P> Tue, 02 Apr 2024 16:53:03 GMT https://helpforum.sky.com/t5/Sky-Stream/Technical-issue/m-p/4603847#M21454 MarkGoldsmith 2024-04-02T16:53:03Z