topic DPD tried to deliver broadband to wrong house in Sky Stream

DPD tried to deliver broadband to wrong house

Kags1 — Tue, 02 Apr 2024 12:33:04 GMT

Awaiting delivery of broadband but sent to wrong house and therefore got a missed delivery. Coming back tomorrow but worried will go to wrong address again. How can I let them know?

Re: DPD tried to deliver broadband to wrong house

SKY1992bf — Tue, 02 Apr 2024 12:39:00 GMT

@Kags1 How were you informed about missed delivery, if it was via dpd the message should contain contact details use those

Re: DPD tried to deliver broadband to wrong house

MarkGoldsmith — Tue, 02 Apr 2024 12:38:39 GMT

@Kags1 wrote:
Awaiting delivery of broadband but sent to wrong house and therefore got a missed delivery. Coming back tomorrow but worried will go to wrong address again. How can I let them know?

Might be worth trying to give DPD a call and letting them know what happened about them delivering it to the wrong address so they can make sure it correctly delivered tomorrow.

Re: DPD tried to deliver broadband to wrong house

GD1 — Tue, 02 Apr 2024 12:42:19 GMT

@Kags1 DPD don't deliver broadband, did you order a stream puck?

If you also ordred broadband at the same time you should be aware there is a minimum SLA of 10 working days sio would not & could not be active when you get your puck.

Re: DPD tried to deliver broadband to wrong house

Kags1 — Tue, 02 Apr 2024 12:45:40 GMT

I was informed via text and I'm currently trying to get through to DPD.

Re: DPD tried to deliver broadband to wrong house

GD1 — Tue, 02 Apr 2024 12:58:33 GMT

@Kags1 You haven't answered my question. Did you order stream?

Re: DPD tried to deliver broadband to wrong house

Kags1 — Tue, 02 Apr 2024 13:00:11 GMT

No we didn't order stream

Re: DPD tried to deliver broadband to wrong house

Kags1 — Tue, 02 Apr 2024 13:02:25 GMT

It must be the stream puck that they have tried to deliver.

Re: DPD tried to deliver broadband to wrong house

lettice — Tue, 02 Apr 2024 13:40:27 GMT

Sky deliver broadband hubs via Royail mail, as far as I am aware, not DPD.

Sky stream pucks and any Sky mobile purchased devices ( phones/ tablets/laptops) are delivered by DPD.

In your Mysky online account or MySky app, it will show all the delivery details under 'Track my order'.

Did you order broadband and other services, like Stream and/or Sky mobile sims or devices from Sky?