topic Re: It was going so well but….. in Sky Stream

It was going so well but…..

Marvinator — Mon, 01 Apr 2024 16:10:43 GMT

Now I'm getting this across all pucks regularly.

very annoying. And yes, I have turned the option on for it to remain online in Standby.

this is after 8 years of flaky performance with Q. Can't Sky make a box that works?

Re: It was going so well but…..

Marvinator — Mon, 01 Apr 2024 16:11:24 GMT

Image didn't add. Here it is.

Re: It was going so well but…..

Anonymous — Mon, 01 Apr 2024 16:52:16 GMT

Probably has more to do with your flaky WiFi than the sky stream box. I never have this issue

Re: It was going so well but…..

Anonymous — Mon, 01 Apr 2024 16:53:43 GMT

Improve your wifi

Connect vie ethernet

Try power adaptors

these are your three options

Re: It was going so well but…..

Marvinator — Mon, 01 Apr 2024 16:54:47 GMT

I don't have flaky WiFi. I have a gb connection coming out at 300-500mbps WiFi and no other hardware ever has any issue.

Re: It was going so well but…..

Marvinator — Mon, 01 Apr 2024 16:55:25 GMT

Do you mean to be abrupt and condescending?

Re: It was going so well but…..

Padam_Padam — Mon, 01 Apr 2024 16:57:43 GMT

@Marvinator

Sadly Sky Stream pucks are overly sensitive little critters, more so than any other streaming device I've owned. Unfortunately any little bit of network speed fluctuation can send them into a tizzy.

Re: It was going so well but…..

Nigelb1972 — Mon, 01 Apr 2024 17:01:19 GMT

@Marvinator I think that Jason meant the WiFi connection to your Puck could be a sketchy. By that I mean that while the puck has a connection, the connection is fast but if it's dropping its connection frequently, this could be caused by interference. How far away from the router is your puck?

Re: It was going so well but…..

Marvinator — Mon, 01 Apr 2024 17:02:14 GMT

Thanks very much. I'll speak to Sky and ask them to reduce my monthly cost until they can fix their boxes to work properly.

Re: It was going so well but…..

MarkGoldsmith — Mon, 01 Apr 2024 17:03:32 GMT

@Marvinator wrote:
I don't have flaky WiFi. I have a gb connection coming out at 300-500mbps WiFi and no other hardware ever has any issue.

In most WiFi setups there will be times where the signal may weaken, packets may drop or the WiFi network may reboot. As the Sky streaming platform needs to have a perm connection to Sky servers, should it ever lose connection it tends to not be able to re-establish without a reboot, typically because the puck or glass tv will crash if the lack of signal is long enough (and it may only need to be a couple of seconds).

Most other devices don't need a constant connection to the internet they would only require it when you are actually opening a show or app for it to stream something.

Re: It was going so well but…..

MarkGoldsmith — Mon, 01 Apr 2024 17:05:59 GMT

@Marvinator wrote:
Thanks very much. I'll speak to Sky and ask them to reduce my monthly cost until they can fix their boxes to work properly.

Sky would suggest you connect via Ethernet and disable the WiFi on the picks settings.

Ultimately Sky have no responsibility over the strength and stability of a customers WiFi network in their own home ( there are numerous reasons why there could be interference or network dropouts.).

Obviously the exception is if you are on Sky broadband and have WiFi Max as Skys re pretty much gurantee a strong WiFi signal in every corner of your house with WiFi Max.

Re: It was going so well but…..

Padam_Padam — Mon, 01 Apr 2024 17:06:26 GMT

@MarkGoldsmith wrote:
As the Sky streaming platform needs to have a perm connection to Sky servers

Therein lies the biggest problem with Sky's streaming service IMHO.

Re: It was going so well but…..

Marvinator — Mon, 01 Apr 2024 17:07:57 GMT

Thanks. It's about 10 feet away. My 2014 MacBook is the same distance and never loses connection. Nothing else does.

i am reluctant to Ethernet it as i did with Q. I believe the Ethernet port on the Stream puck is limited to 100 mbps, so feels like a step back.

Re: It was going so well but…..

Marvinator — Mon, 01 Apr 2024 17:09:09 GMT

I have a strong signal in every corner of my house. I have mesh.

Re: It was going so well but…..

Marvinator — Mon, 01 Apr 2024 17:09:50 GMT

Thanks. Maybe it's better not to have it connected while in standby mode in that case.

Re: It was going so well but…..

GD1 — Mon, 01 Apr 2024 17:10:09 GMT

@Marvinator wrote:

Thanks very much. I'll speak to Sky and ask them to reduce my monthly cost until they can fix their boxes to work properly.

They won't reduce your subs. If wifi is flaky that is an issue internally within the home and is outside of Sky's control, as advised by other posters ethenet or powerline adapters work better than wifi.

The boxes DO work poroperly except in cases of low broadband speeds or poor wifi.

Re: It was going so well but…..

Marvinator — Mon, 01 Apr 2024 17:13:03 GMT

Re: It was going so well but…..

GD1 — Mon, 01 Apr 2024 17:16:23 GMT

@Marvinator What does the speedtest from the netflix app on the puck show?

Re: It was going so well but…..

Marvinator — Mon, 01 Apr 2024 17:19:12 GMT

396 last I checked this morning.

Re: It was going so well but…..

Anonymous — Mon, 01 Apr 2024 17:19:34 GMT

@Marvinator High broadband speeds has absolutely nothing to do with the quality of the WiFi connection. I know of people that have 30 mbps and rock

solid service with Sky stream. Just because other devices have a good WiFi connection does not always mean you have a good quality WiFi output. Why not try power adaptors or invest in a new mesh system.