topic Plug on sky stream in Sky Stream

Plug on sky stream

Hollyjords — Mon, 01 Apr 2024 09:02:36 GMT

Hello. We've decided to put our TV on the wall and have an issue that the new style of plug doesn't fit in the socket behind the TV. The plug is too deep as the TV is mounted on the wall. Is there a different plug we can purchase as I don't want to see any wires.

Re: Plug on sky stream

Padam_Padam — Mon, 01 Apr 2024 09:24:06 GMT

@Hollyjords wrote:
Hello. We've decided to put our TV on the wall and have an issue that the new style of plug doesn't fit in the socket behind the TV. The plug is too deep as the TV is mounted on the wall. Is there a different plug we can purchase as I don't want to see any wires.

There's a risk of invalidating your puck warranty if you use any other power supply as it provides specific voltage for the puck. Your best bet is to get some form of mains extension cable and relocate the puck. It's not advisable to hide the puck behind a TV anyway as it can affect WiFi reception quite badly.

Re: Plug on sky stream

Jporch316 — Mon, 01 Apr 2024 09:30:52 GMT

@Hollyjords

There was a thread going back a year or two that had the spec and examples of plugs. Try a search in this or the glass forum

Re: Plug on sky stream

TimmyBGood — Mon, 01 Apr 2024 13:38:13 GMT

The Stream PSU specifies 5V at 1.2A and the lead is a 3.5mm x 1.35mm Barrel Jack cable (which are available with type A or type C USB at the other end)

Note that as @Padam_Padam indicates, using anything other than a Sky-supplied PSU with a puck on loan (acquired after 23rd February 2023) is not advisable.

Also be aware that a USB port in a television set is very unlikely to supply sufficient power for a Stream puck.

Re: Plug on sky stream

HOLDER22 — Fri, 10 May 2024 16:50:16 GMT

Hi @Holly

Did you work out a solution? We have the same issue so any advice would be much appreciated! Thanks

Re: Plug on sky stream

Jon34 — Mon, 13 May 2024 20:37:52 GMT

A solution was posted, 3.5x1.35mm dc plug. 1.2a min

If you've got a socket behind your tv, you'll need to change it to a USB one

Re: Plug on sky stream

gilbo2 — Tue, 14 May 2024 08:07:20 GMT

If you have a larger "gap" somewhere behind the TV, I made up a short 240V mains extension lead and plugged in the pugs power supply that way.

Re: Plug on sky stream

Jon34 — Thu, 27 Jun 2024 09:17:49 GMT

I just thought I'd post an update. Despite matching the voltage and current when I replaced the original adapter, there were issues when the puck was updating, I suspect that there is a high-current draw when the box is updating, so make sure you keep the original handy.