https://helpforum.sky.com/t5/Sky-Stream/Puck-stuck-on-software-update/m-p/4601652#M21304 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3722750">@ben2023</a>&nbsp;is this a new stream puck that hasn't been setup before?</P> Sun, 31 Mar 2024 11:47:11 GMT MarkGoldsmith 2024-03-31T11:47:11Z https://helpforum.sky.com/t5/Sky-Stream/Puck-stuck-on-software-update/m-p/4601649#M21303 <P>My sky puck is stuck on trying to install an update it been like this for days I tried unplug and plug back in that dose not work I tried Internet cable that dose not help so I am stuck&nbsp;</P> Sun, 31 Mar 2024 11:44:37 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-stuck-on-software-update/m-p/4601649#M21303 ben2023 2024-03-31T11:44:37Z https://helpforum.sky.com/t5/Sky-Stream/Puck-stuck-on-software-update/m-p/4601652#M21304 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3722750">@ben2023</a>&nbsp;is this a new stream puck that hasn't been setup before?</P> Sun, 31 Mar 2024 11:47:11 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-stuck-on-software-update/m-p/4601652#M21304 MarkGoldsmith 2024-03-31T11:47:11Z https://helpforum.sky.com/t5/Sky-Stream/Puck-stuck-on-software-update/m-p/4601654#M21305 <P>No this puck is what I using now I had it for about 2 years&nbsp;</P> Sun, 31 Mar 2024 11:48:57 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-stuck-on-software-update/m-p/4601654#M21305 ben2023 2024-03-31T11:48:57Z https://helpforum.sky.com/t5/Sky-Stream/Puck-stuck-on-software-update/m-p/4601661#M21307 <P>Where are you seeing its stuck doing a software update then?</P> Sun, 31 Mar 2024 11:55:51 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-stuck-on-software-update/m-p/4601661#M21307 MarkGoldsmith 2024-03-31T11:55:51Z