topic Re: I cant access my channels after paying my subscription. Am a new client. There's been no connec in Sky Stream

I cant access my channels after paying my subscription. Am a new client. There's been no connection

Anne39 — Sat, 30 Mar 2024 13:11:38 GMT

Can access my sky. Please assist

Re: I cant access my channels after paying my subscription. Am a new client. There's been no connec

GD1 — Sat, 30 Mar 2024 13:14:57 GMT

@Anne39 What messages do you see on screen?

Is this on Sky Stream?

Re: I cant access my channels after paying my subscription. Am a new client. There's been no connec

Anne39 — Sat, 30 Mar 2024 13:19:25 GMT

@Anne39 wrote:
Can access my sky. Please assist

It says you need to update your account to get your sky services up and running. But I have already paid and on the app it says my services are now back online

Re: I cant access my channels after paying my subscription. Am a new client. There's been no connec

GD1 — Sat, 30 Mar 2024 13:20:05 GMT

@Anne39 You'll need to give Sky a call.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.