topic Dolby vision failure in Sky Stream

Dolby vision failure

Adm010 — Sat, 30 Mar 2024 08:33:57 GMT

Hi. Im finding any streamed show, from any platform that uses Dolby Vision just wont playback. Itll keep stuttering, loose sound, and then crash whichever app im using - mainly Netflix and Disney. Almost naything new is **bleep** in the format, and im having to watch them on my phone as theyre unwatchable on my Sky box. Box and TV are all upto date. Have turned off and on again repeatedly.

Re: Dolby vision failure

Padam_Padam — Sat, 30 Mar 2024 09:41:58 GMT

@Adm010 wrote:
Hi. Im finding any streamed show, from any platform that uses Dolby Vision just wont playback. Itll keep stuttering, loose sound, and then crash whichever app im using - mainly Netflix and Disney. Almost naything new is **bleep** in the format, and im having to watch them on my phone as theyre unwatchable on my Sky box. Box and TV are all upto date. Have turned off and on again repeatedly.

Dolby Vision uses higher bandwidth so you need fast HDMI cables to cope with it. Buy a certified HDMI 2.1 cable (less than 3 metres long) from Amazon (about £8 - £10) and it should help.

Re: Dolby vision failure

Adm010 — Sat, 30 Mar 2024 12:48:28 GMT

Hi. Thanks for responding and thoughts. The cable is pretty good quality though as it's all part of a nice home cinema set up, so pretty confident it's not the HDMI. Audioquest Chocolate I think it was. Plays 4K Blu-ray no dramas. Appreciate the thought though - everything is worth checking!

Re: Dolby vision failure

Padam_Padam — Sat, 30 Mar 2024 13:07:56 GMT

@Adm010 wrote:
Hi. Thanks for responding and thoughts. The cable is pretty good quality though as it's all part of a nice home cinema set up, so pretty confident it's not the HDMI. Audioquest Chocolate I think it was. Plays 4K Blu-ray no dramas. Appreciate the thought though - everything is worth checking!

Audioquest Chocolate cables are only rated to carry up to 18Gbps.
A £10 certified HDMI 2.1 cable can carry up to 48Gbps.
I think you'd be best trying a new cable. Expensive HDMI cables (which Audioquest are) can quickly date. A £10 cable can give you exactly the same image/sound quality & are easy to replace if anything goes wrong with them.

Re: Dolby vision failure

Adm010 — Sat, 30 Mar 2024 13:10:20 GMT

Ah ok. Bum. Thanks for your thoughts and advice. Guess it's new cable time and fingers crossed. Thanks for your help

Re: Dolby vision failure

Padam_Padam — Sat, 30 Mar 2024 13:13:28 GMT

@Adm010 wrote:
Ah ok. Bum. Thanks for your thoughts and advice. Guess it's new cable time and fingers crossed. Thanks for your help

No probs. Hope you get it sorted.

Re: Dolby vision failure

Adm010 — Wed, 03 Apr 2024 21:20:39 GMT

Hi, just to let you know, i swapped out a cheap, but different cable and yep, seems to be sorted. Who knew. Thanks again for your help, would never have thought of the cable being an issue

Re: Dolby vision failure

Padam_Padam — Wed, 03 Apr 2024 21:27:45 GMT

@Adm010 wrote:
Hi, just to let you know, i swapped out a cheap, but different cable and yep, seems to be sorted. Who knew. Thanks again for your help, would never have thought of the cable being an issue

Great - glad you got it sorted.