https://helpforum.sky.com/t5/Sky-Stream/99-of-the-time-I-turn-on-my-sky-puck-I-have-to-reset-it-to-make-it-work-Works-fine-after-a-reset/m-p/4599696#M21171 <P>My puck only works after a reset (power off then on again)</P><P>is this a puck problem?</P> Thu, 28 Mar 2024 17:38:41 GMT Adrian67 2024-03-28T17:38:41Z https://helpforum.sky.com/t5/Sky-Stream/99-of-the-time-I-turn-on-my-sky-puck-I-have-to-reset-it-to-make-it-work-Works-fine-after-a-reset/m-p/4599696#M21171 <P>My puck only works after a reset (power off then on again)</P><P>is this a puck problem?</P> Thu, 28 Mar 2024 17:38:41 GMT https://helpforum.sky.com/t5/Sky-Stream/99-of-the-time-I-turn-on-my-sky-puck-I-have-to-reset-it-to-make-it-work-Works-fine-after-a-reset/m-p/4599696#M21171 Adrian67 2024-03-28T17:38:41Z https://helpforum.sky.com/t5/Sky-Stream/99-of-the-time-I-turn-on-my-sky-puck-I-have-to-reset-it-to-make-it-work-Works-fine-after-a-reset/m-p/4599735#M21173 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4007948">@Adrian67</a>&nbsp;</P><P>&nbsp;</P><P>So.when you press the button on the remote, it's not responding? What happens if you press the button underneath the puck?&nbsp;</P><P>&nbsp;</P><P>It might be worth un-pairing and re-pairing your remote if it's working using the button underneath. See: <A href="https://www.sky.com/help/articles/remote-control-help-sky-glass" target="_blank">https://www.sky.com/help/articles/remote-control-help-sky-glass</A></P><P>&nbsp;</P><P>The other thing to try is turn Networked Standby Mode ON and overnight power saving OFF in the startup and standby section of the settings.</P><P>&nbsp;</P><P>MikeAlanR</P> Thu, 28 Mar 2024 18:27:12 GMT https://helpforum.sky.com/t5/Sky-Stream/99-of-the-time-I-turn-on-my-sky-puck-I-have-to-reset-it-to-make-it-work-Works-fine-after-a-reset/m-p/4599735#M21173 mikealanr 2024-03-28T18:27:12Z