topic Re: Hi delivery of only one puck today and was expecting 2 in Sky Stream

Hi delivery of only one puck today and was expecting 2

Laura2804 — Wed, 27 Mar 2024 12:49:05 GMT

Only 1 puck delivered was expecting 2

Re: Hi delivery of only one puck today and was expecting 2

Deedee36 — Wed, 27 Mar 2024 12:56:32 GMT

@Laura2804 did you order 2?have you checked your order on the my sky app?

Re: Hi delivery of only one puck today and was expecting 2

Laura2804 — Wed, 27 Mar 2024 13:16:49 GMT

It says 1 but for whole home?

Re: Hi delivery of only one puck today and was expecting 2

Laura2804 — Wed, 27 Mar 2024 13:17:25 GMT

Surely need second one as was advised I would get 2 so could watch in second room?

Re: Hi delivery of only one puck today and was expecting 2

MarkGoldsmith — Wed, 27 Mar 2024 13:18:08 GMT

@Laura2804 wrote:
It says 1 but for whole home?

You need to explicitly add multiple pucks to your order even when you add whole home package as Sky won't know how many pucks a customer wants so it's not done by default.

Re: Hi delivery of only one puck today and was expecting 2

Laura2804 — Wed, 27 Mar 2024 13:25:33 GMT

That's just it I did ask for 2! I am

really unhappy that just to get set up took 2 hours in total on the phone with sky and now one puck down

Re: Hi delivery of only one puck today and was expecting 2

Deedee36 — Wed, 27 Mar 2024 13:26:13 GMT

@Laura2804 as advise by @MarkGoldsmith you need to request a second puck as adding whole home enables the ability for you watch sky go on tablets,gaming devices etc

Re: Hi delivery of only one puck today and was expecting 2

lettice — Wed, 27 Mar 2024 14:27:15 GMT

You would have known when ordering Sky stream, as for a second puck you would have been asked to make payment of £39.95

In the email Sky sent to you after you ordered, it would show Sky Stream Puck listed twice, if you ordered two.

In that list will be Whole Home and Sky Entertainment, plus any other packages you ordered in addition like Sky Sports, Sky Cinema etc.

Re: Hi delivery of only one puck today and was expecting 2

Nigelb1972 — Wed, 27 Mar 2024 15:10:46 GMT

When I placed my order about six months ago, I had to select MultiRoom and add an extra Puck to the order. This triggered an extra one-off payment of £40-ish which I had to pay by debit card there and then.