topic Re: Sky stream puck app issues (disney) in Sky Stream

Sky stream puck app issues (disney)

JimmyD — Tue, 26 Dec 2023 17:33:02 GMT

The sky stream puck does not seem to like playing anything on the Disney app. The picture is grainy (like when there is a dodgy label somewhere) and it keeps dropping out and coming back on... this seems specific to this one app and rather annoying.

Anyone else had this issue?

Re: Sky stream puck app issues (disney)

MarkGoldsmith — Tue, 26 Dec 2023 19:06:26 GMT

Try doing an app refresh: Settings > System Management > Resets & Updates > refresh apps. This process is not instant and is carried out in the background so don't expect an instant solution.

Also a reboot of the puck by turning it off at the plug for at least 30 seconds may also help.