https://helpforum.sky.com/t5/Sky-Stream/Sky-strean-puck-stopped-working-have-tried-all-the-methods-to-get-it-restored-according-to-this-comm/m-p/4597726#M21024 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3005499">@Davidthetoffee</a>&nbsp;wrote:<BR /><P>Hi&nbsp; my sky stream puck has suddenly stopped working I have tried all the methods as shown in this community to restore if with No success the light on the puck is flashing orange and Red&nbsp;</P><P>I have another puck in the bedroom and this one works fine&nbsp;</P><P>Any solutions please&nbsp;</P><HR /></BLOCKQUOTE><P>If you've done the troubleshooting (including a reboot - off at the wall for a minute then power back on) then you'll need to ring Sky to arrange for a replacement puck. They may talk you through a factory reset first.&nbsp;</P> Tue, 26 Mar 2024 12:56:55 GMT Padam_Padam 2024-03-26T12:56:55Z https://helpforum.sky.com/t5/Sky-Stream/Sky-strean-puck-stopped-working-have-tried-all-the-methods-to-get-it-restored-according-to-this-comm/m-p/4597708#M21023 <P>Hi&nbsp; my sky stream puck has suddenly stopped working I have tried all the methods as shown in this community to restore if with No success the light on the puck is flashing orange and Red&nbsp;</P><P>I have another puck in the bedroom and this one works fine&nbsp;</P><P>Any solutions please&nbsp;</P> Tue, 26 Mar 2024 12:42:30 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-strean-puck-stopped-working-have-tried-all-the-methods-to-get-it-restored-according-to-this-comm/m-p/4597708#M21023 Davidthetoffee 2024-03-26T12:42:30Z https://helpforum.sky.com/t5/Sky-Stream/Sky-strean-puck-stopped-working-have-tried-all-the-methods-to-get-it-restored-according-to-this-comm/m-p/4597726#M21024 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3005499">@Davidthetoffee</a>&nbsp;wrote:<BR /><P>Hi&nbsp; my sky stream puck has suddenly stopped working I have tried all the methods as shown in this community to restore if with No success the light on the puck is flashing orange and Red&nbsp;</P><P>I have another puck in the bedroom and this one works fine&nbsp;</P><P>Any solutions please&nbsp;</P><HR /></BLOCKQUOTE><P>If you've done the troubleshooting (including a reboot - off at the wall for a minute then power back on) then you'll need to ring Sky to arrange for a replacement puck. They may talk you through a factory reset first.&nbsp;</P> Tue, 26 Mar 2024 12:56:55 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-strean-puck-stopped-working-have-tried-all-the-methods-to-get-it-restored-according-to-this-comm/m-p/4597726#M21024 Padam_Padam 2024-03-26T12:56:55Z