topic Re: Discovery plus asking to upgrade package in Sky Stream

Discovery plus asking to upgrade package

Dannihill — Mon, 25 Mar 2024 18:59:32 GMT

Signed up through sky for discovery plus but it won't let me watch anything it's saying I need to upgrade my package

Re: Discovery plus asking to upgrade package

mikealanr — Mon, 25 Mar 2024 19:28:44 GMT

Have you set up a subscription in Sky marketplace as per the instructions here: https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus#:~:text=Go%20to%20the%20discovery%2B%20app,code%20to%20activate%20your%20account.

Is an active Discovery+ subscription showing in marketplace?

MikeAlanR

Re: Discovery plus asking to upgrade package

Dannihill — Mon, 25 Mar 2024 19:31:37 GMT

Hi,

yes I have an active subscription

Re: Discovery plus asking to upgrade package

mikealanr — Mon, 25 Mar 2024 20:05:32 GMT

Have you linked you discovery account to your Sky account? Step 3 and 4? When did you create your account? That can be an overnight lag for discovery to update.

MikeAlanR

Re: Discovery plus asking to upgrade package

rd72 — Thu, 28 Mar 2024 16:15:26 GMT

Has anyone got this fixed, I have spoken to sky technical who couldn't fix it, still asking for upgrade, been working perfect until this point. Tech department hadn't got clue, so frustrating