topic Re: Remote not working in Sky Stream https://helpforum.sky.com/t5/Sky-Stream/Remote-not-working/m-p/4596992#M20993 <P>Have you tried resetting the remote?<BR /><BR />Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)<BR />Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.<BR /><BR />The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel.&nbsp;<BR /><BR />If none of these options work you can request a replacement remote via this link: <A href="https://www.sky.com/help/forms/streaming-tv-remote" target="_blank">https://www.sky.com/help/forms/streaming-tv-remote</A><BR /><BR /><BR /></P> Mon, 25 Mar 2024 15:06:44 GMT MarkGoldsmith 2024-03-25T15:06:44Z Remote not working https://helpforum.sky.com/t5/Sky-Stream/Remote-not-working/m-p/4596940#M20988 My remote does not work properly for my new sky stream puck I put new batteries in the remote and it went pop. Now it doesn't work. Can I have a new one? Mon, 25 Mar 2024 14:06:11 GMT https://helpforum.sky.com/t5/Sky-Stream/Remote-not-working/m-p/4596940#M20988 Matthewwig82 2024-03-25T14:06:11Z Re: Remote not working https://helpforum.sky.com/t5/Sky-Stream/Remote-not-working/m-p/4596992#M20993 <P>Have you tried resetting the remote?<BR /><BR />Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)<BR />Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.<BR /><BR />The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel.&nbsp;<BR /><BR />If none of these options work you can request a replacement remote via this link: <A href="https://www.sky.com/help/forms/streaming-tv-remote" target="_blank">https://www.sky.com/help/forms/streaming-tv-remote</A><BR /><BR /><BR /></P> Mon, 25 Mar 2024 15:06:44 GMT https://helpforum.sky.com/t5/Sky-Stream/Remote-not-working/m-p/4596992#M20993 MarkGoldsmith 2024-03-25T15:06:44Z