topic Sky remote stops working when trying to go through menu or change channels in Sky Stream

Sky remote stops working when trying to go through menu or change channels

Ashleydx — Mon, 25 Mar 2024 14:07:18 GMT

We have had sky steam for a few days now. The remote for the puck in the livingroom works when it wants to. Can be browsing through the menu and it just freezes. Changing channel and it will freeze. Sometimes it tries to catch up and flies through the channels or when browsing an app so everything started jumping. The one in the bedroom is perfectly fine. Not sure if we just gave a faulty remote with the one in the livingroom.

Re: Sky remote stops working when trying to go through menu or change channels

Addie15 — Tue, 26 Mar 2024 08:09:51 GMT

Hi there, @Ashleydx. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147