topic Re: Sky puck WiFi doesn't connect first time in Sky Stream

Sky puck WiFi doesn't connect first time

Ian1979 — Wed, 17 Jan 2024 18:01:46 GMT

Hi, when I first switch on my sky puck it doesn't connect to WiFi. I switch it straight off and on again and it's fine. Yes I'm close to the WiFi and all WiFi is fine. The sky puck never drops out etc it's just when I first turn it on. I've changed some othe power management settings but made no difference.

Hoping someone can help?

Re: Sky puck WiFi doesn't connect first time

MarkGoldsmith — Wed, 17 Jan 2024 18:49:15 GMT

@Ian1979 You mentioned you have changed some of the power management settings. Which ones have you changed? (Just to prevent us recommending things you have already done)

Re: Sky puck WiFi doesn't connect first time

Fothergill1 — Wed, 17 Jan 2024 19:02:08 GMT

@Ian1979 I had exactly the same issue with my Glass TV when I first got it 18 months ago. I resolved the issue by turning ON the Networked Standby Mode. I would also turn off the Overnight power saving.

Good luck 🤞

Re: Sky puck WiFi doesn't connect first time

Ian1979 — Wed, 17 Jan 2024 19:09:58 GMT

Think I tried that but I've just set as you recommended and I'll see. But there the only settings I can see would help.

Ian

Re: Sky puck WiFi doesn't connect first time

Ian1979 — Fri, 19 Jan 2024 01:22:28 GMT

It didn't work unfortunately

Ian

Re: Sky puck WiFi doesn't connect first time

GHeslop — Sun, 24 Mar 2024 19:56:02 GMT

I've exactly the same issue. Did you ever get to the bottom of this ?

Re: Sky puck WiFi doesn't connect first time

Ian1979 — Sun, 24 Mar 2024 20:00:51 GMT

Unfortunately I didn't.

Ian

Re: Sky puck WiFi doesn't connect first time

GHeslop — Sun, 24 Mar 2024 20:05:23 GMT

Thanks for the reply. I'll give Sky a shout tomorrow and see if they'll send me a new Puck out. This one's less than a month old.

I'm wondering if there's been a software update and there's a glitch somewhere.

Re: Sky puck WiFi doesn't connect first time

GHeslop — Sun, 24 Mar 2024 23:27:10 GMT

After a little experimenting if you press the Home button it connects straight away. Still not right but less annoying.

Re: Sky puck WiFi doesn't connect first time

Fothergill1 — Mon, 25 Mar 2024 00:26:02 GMT

@GHeslop I'm glad you have found a quick workaround but I wonder why my suggestion in post 3 above didn't resolve the issue as it did for me. Before I made the change to my settings it didn't pick up the network when first used each day.

Just to confirm you are leaving the puck on and simply allowing it to go into standby overnight? If so and if you have Networked Standby Mode turned on I'm at a loss as to why it doesn't activate as soon as you turn your TV on.

Re: Sky puck WiFi doesn't connect first time

GHeslop — Mon, 25 Mar 2024 00:46:50 GMT

I've disabled all the power saving features do it should be permanently connected to the internet but no, every time it's powered up it's not happy.

Re: Sky puck WiFi doesn't connect first time

Fothergill1 — Mon, 25 Mar 2024 00:53:46 GMT

@GHeslop The Networked Standby mode should be enabled (not disabled). Just check that it is turned on. If it's already on then you will just have to use your home button method 😀

Good luck 🤞

Re: Sky puck WiFi doesn't connect first time

GHeslop — Mon, 25 Mar 2024 01:00:46 GMT

Just thought I'd try something and it seems to have worked. I've a Samsung TV that sometimes looses it's audio output. A long press on the remote control power button resets the system and the audio returns. Just tried this with the Puck remote and it looks like it's working normally again. I'll try it again in the morning and report back.

Re: Sky puck WiFi doesn't connect first time

Fothergill1 — Mon, 25 Mar 2024 01:06:11 GMT

@GHeslop Thats great news. I also have a Samsung TV & Soundbar and use the long power button press to turn everything off. The puck then goes into standby shortly afterwards.

Re: Sky puck WiFi doesn't connect first time

GHeslop — Mon, 25 Mar 2024 01:11:05 GMT

Try holding it for 30 seconds

Re: Sky puck WiFi doesn't connect first time

steliosrides — Mon, 25 Mar 2024 08:29:50 GMT

Mine has started doing this over the last few weeks. It's says the WiFi is not connected on a blue screen. Strange thing is, the puck is connected by ethernet and WiFi is turned off!

If I go in settings->Network, it shows it connected to ethernet and all statuses are ok (sometimes say it can't connect to the router).

Apple TV and Smart TV are connected to same ethernet switch and work fine.

It's been connected fine like this for over a year so it feels like a bug has been introduced in an update.