topic Re: Sky Stream - Playlist not showing UHD version of F1 episodes in Sky Stream

Sky Stream - Playlist not showing UHD version of F1 episodes

camsoft2000 — Fri, 22 Mar 2024 23:04:11 GMT

I'm having problems with Sky Stream. I've Sky Sports subscription as well as UHD. I have F1 added to my playlist. Today I went to watch the Australian FP1 and FP2 and only the HD versions where available. I'm paying for UHD channels yet the playlist is only offering inferior quality HD versions. Also it seems to favour Main Event instead of the dedicated F1 channel.

Giving I'm playing for this why doesn't it offer the UHD versions I'm paying for?

I've checked under "Other showing" and the practice sessions are not available in UHD.

I also don't understand why I can just go back in time on the TV guide and play the exact variation of the programme that I want. I don't want Sky Stream deciding which variation of a program I want to watch.

Re: Sky Stream - Playlist not showing UHD version of F1 episodes

Nigelb1972 — Sat, 23 Mar 2024 12:43:38 GMT

Mines showing HD & UHD for the Aussie GP. Did you add it your planner from the F1 UHD channel?

Re: Sky Stream - Playlist not showing UHD version of F1 episodes

camsoft2000 — Sat, 23 Mar 2024 12:44:29 GMT

I added the series.

Re: Sky Stream - Playlist not showing UHD version of F1 episodes

MarkGoldsmith — Sat, 23 Mar 2024 15:36:24 GMT

@camsoft2000 wrote:
I added the series.

From a voice search or from the EPG, directly from the F1 UHD channel?

Re: Sky Stream - Playlist not showing UHD version of F1 episodes

camsoft2000 — Sat, 23 Mar 2024 15:41:18 GMT

Yeah directly from F1 UHD channel.

Re: Sky Stream - Playlist not showing UHD version of F1 episodes

bn8959 — Sun, 07 Apr 2024 07:25:53 GMT

I have the exact same issue.

if I catch the program while it's 'on air' I can 'watch from start', but if I miss it, the. I can only get HD version, which is highly annoying.

Re: Sky Stream - Playlist not showing UHD version of F1 episodes

Richard30850 — Thu, 25 Apr 2024 12:37:47 GMT

I am having exactly the same problem, which is extremely frustrating as we bought a new TV so we could enjoy UHD when we want to. Has anybody found a solution?

Re: Sky Stream - Playlist not showing UHD version of F1 episodes

camsoft2000 — Thu, 25 Apr 2024 12:46:31 GMT

Yeah it's a bit of a con, isn't it? Unless you add F1 to the list from a UHD channel on the guide searching for F1 will only give you access to the HD version evenough they we've paid for UHD. If lists are supposed to act like recordings then we should have access to the best version as that is what I would have recorded had I had a HDD. There is no catch up app you're limited to using search to watch missed programmes and UHD versions are not available.

Re: Sky Stream - Playlist not showing UHD version of F1 episodes

camsoft2000 — Thu, 25 Apr 2024 12:49:06 GMT

Also, why the hell can't you scroll back on the TV guide and select the actual version of a programme I want to watch instead of using search which aggregates programs and usually the wrong multicast versions, seems to prefer Main Event channel over the actual F1 channel!?

Re: Sky Stream - Playlist not showing UHD version of F1 episodes

Richard30850 — Thu, 02 May 2024 08:16:32 GMT

I have done the same but when you try to watch an event at a later date do you only get offered the HD version?

Re: Sky Stream - Playlist not showing UHD version of F1 episodes

camsoft2000 — Thu, 02 May 2024 08:20:20 GMT

Exactly so why are we paying for UHD if it can't be offered on catch up. Breach of contract?

Re: Sky Stream - Playlist not showing UHD version of F1 episodes

bn8959 — Thu, 02 May 2024 08:21:43 GMT

Im totally with you on this - very frustrated. Significant step back from Sky Q.

Re: Sky Stream - Playlist not showing UHD version of F1 episodes

Panmat — Thu, 02 May 2024 16:46:52 GMT

I have a similar problem but in reverse, playlisted Madrid tennis on the tennis channel. Unfortunately it is also shown on main event, which swaps to another sport before the tennis is finished hence missing a lot of the match.

Big problem

Re: Sky Stream - Playlist not showing UHD version of F1 episodes

Padam_Padam — Thu, 02 May 2024 16:52:00 GMT

Please report such issues to Viewer Relations. You're paying a lot of money for this service and the only way Sky will improve it is if customers report the issues they are having with playlisted content.

Their email address is: ViewerR@sky.uk

Re: Sky Stream - Playlist not showing UHD version of F1 episodes

camsoft2000 — Thu, 02 May 2024 17:35:08 GMT

Well, that's my biggest concern, that the playlist feature seems only to want to offer the Main Event channel when it's simulcasting a programme from a dedicated channel, the problem is that the main event channels often cut away prematurely when multiple sports fixtures are on the same day, this is problematic for sports like F1 which occasionally have red flags and delays meaning we miss some of the race. This wouldn't happen with local recording, so the playlist feature needs to up it's game.

Re: Sky Stream - Playlist not showing UHD version of F1 episodes

camsoft2000 — Thu, 02 May 2024 17:36:03 GMT

I didn't even know we could report such issues, I had assumed they read the forums. Will email them now.

Re: Sky Stream - Playlist not showing UHD version of F1 episodes

Panmat — Thu, 02 May 2024 20:01:16 GMT

Keep us posted.

Re: Sky Stream - Playlist not showing UHD version of F1 episodes

Panmat — Thu, 02 May 2024 20:12:54 GMT

Have emailed them also. Thanks for the information.

Re: Sky Stream - Playlist not showing UHD version of F1 episodes

camsoft2000 — Fri, 03 May 2024 22:41:12 GMT

So it gets much worse. Now that ive got F1 added to my playlist in UHD by adding to playlist inadvance (instead of caching up) on my second sky stream puck upstairs which is connected to an HD TV I cant watch the F1 which is in my playlist as it will now only serve the UHD versions 🤦‍♂️.

And to make things worse if I try to watch the HD version from catch up by searching for F1 and going to the "incase you've missed" rail which does serve the HD versions while the episodes thumbnails show the Miami FP1 and Miami Sprint Qualifying when you tap on them they show the Chinese HP.

How can things be this bad, the bugs are unforgivable.

(view in My Videos)

Re: Sky Stream - Playlist not showing UHD version of F1 episodes

Dave.Sky.Q — Sun, 23 Jun 2024 12:23:31 GMT

It's pathetic we still have these issues, I've had UHD for a few years now and still can't see the UHD channels in the listings , have to manually let them in or use home page, sometiems they will switch sometimes not. They've had years to fix this