topic Re: Sky puck won’t link after a full reset in Sky Stream

Sky puck won’t link after a full reset

Cm5 — Wed, 20 Mar 2024 17:21:36 GMT

I've had to reset my puck after following the help on the app. It now won't link to my account on the restart. Does anyone know how to sort it out?

GD1 — Wed, 20 Mar 2024 17:41:58 GMT

@Cm5 A full reset is never advised due to the issues that can be caused and should only be done while speaking to support if they ask you to.

You'll need to call Sky to resolve this issue.

Deedee36 — Wed, 20 Mar 2024 17:42:24 GMT

@Cm5 if you can't get it to link following the onscreen instructions you may have to phone sky

Jporch316 — Wed, 20 Mar 2024 19:34:28 GMT

Make sure you are signed into your MySky account on the web before going to the link on the tv screen