https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck/m-p/4592305#M20662 <P>Have to repeatedly reboot the puck and the sound is now out of sync with the picture. This isvery frustrating. The puck is hard wired to the hub, so not a wifi issue.</P> Wed, 20 Mar 2024 11:09:14 GMT Jeffers1 2024-03-20T11:09:14Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck/m-p/4592305#M20662 <P>Have to repeatedly reboot the puck and the sound is now out of sync with the picture. This isvery frustrating. The puck is hard wired to the hub, so not a wifi issue.</P> Wed, 20 Mar 2024 11:09:14 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck/m-p/4592305#M20662 Jeffers1 2024-03-20T11:09:14Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck/m-p/4592329#M20664 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4000590">@Jeffers1</a>&nbsp;wrote:<BR /><P>Have to repeatedly reboot the puck and the sound is now out of sync with the picture. This isvery frustrating. The puck is hard wired to the hub, so not a wifi issue.</P><HR /></BLOCKQUOTE><P>This seems to affect quite a few people and is not related to broadband speed.&nbsp;</P><P>Is your puck connected directly to your TV or via a soundbar/AVR?&nbsp;</P><P>Are you using ARC/eARC?&nbsp;</P><P>Turning all video processing off on your TV can help a little or using any low latency game mode for the HDMI port you have the puck connected to.&nbsp;</P><P>Personally, I never was able to maintain regular sync - it would change on a daily basis so I gave up and now use an Apple TV 4K box for all third party apps.&nbsp;</P> Wed, 20 Mar 2024 11:40:12 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck/m-p/4592329#M20664 Padam_Padam 2024-03-20T11:40:12Z